Jensen Arms

[Jer]

Jer- when you called and told them about the transfers did they say they would be free? Where you aware before you went that they were under new ownership? I don't see how you could expect the transfers to be free with a new owner but the rest of the experience is definitely not right.

No, they didn't tell me when I called they would be free. They also didn't tell me they would now be $25 per transfer either. If this is some major change for the store they need to make it apparent to customers whenever the topic comes up. It seems that when a long-time customer calls and tells you that he needs a FFL transfer that would be an opportune time to notify him of policy change that will affect how he is or isn't charged.