"IDPA Guy" is Lawrence. I guess he can rub people the wrong way at first brush, but he's always been helpful and knowledgeable on the occasions I've dealt with him. He's boresighted several of my rifles and installed night sights on a couple of pistols. Not as talkative or friendly as Clay, but he knows his stuff. He's either Army Guard or Reserves as I've been told he's out on weekend duty on a couple of occasions when I needed help with an AR project I was working on.
I would have thought more complaints would be about Clay actually. I heard him tell some customer on the phone once that they didn't carry High Point weapons because they wouldn't sell a pot metal bullet container. I thought it was pretty funny, but I'm sure the customer didn't.
They've all got unique personalities, it just takes a while to get used to them.
Kim is definitely super friendly and helpful.
From what I remember, Jeff mentioned they all served in the Army together at one point.
And yes, I spend way too much time and money in that establishment.