The staff has always been top notch as far as attitute and knowlege over the last...say 20 years. I remember when it was just Jeff in that 8x10 shack.
I have 2 gripes though:
1st, prices are not "fair"...most are actually over MSRP. When stating this to Jeff his response was "The manufacture's site MSRP was wrong." I don't know personally if this is true for all firearm manufacturer's MSRP pricing on their web sites, but I suspect Jeff just thought he was not making enough mark up at MSRP.
2nd, I always will ask if I can get a discount because over the last 20 years I have purchases 20+ guns from them and kinda expect special treatment. Nodda...ever. Jeff stated, "I never offer discounts unless I have too many of something that I need to get rid of." That in itself I have no problem with, EXCEPT, I know people personally, good friends, best friends, who get a discount EVERY time they buy a firearm there. I guess spending upwards to $15,000, is not enough to warrant "good customer" status.
Synopsis:
If I am looking for something they have a great display of firearms to play with to decide what I want. But, I do not support them by purchasing anything from them anymore.
EDIT: Their used gun prices are fair indicating people getting hosed in trade in value. I have purchased 3 of these over the years too.
I expect Sportsman's Warehouse will be hurting them financially and they will alter pricing or go under. That new building must have a lot more over-head that will cost them...maybe they will be forced to raise prices?