The Reason Why Dillon Precision is great!

[HBARleatherneck]

I own quite a bit of reloading equipment. Rcbs, Dillon, Lyman, Forester, and on and on.
Well, I bought my CV2001 Case tumbler about 3 years ago. The warranty on electrical items is 1 year. So the warranty was long up. I didnt use it that much in the 3 years. Partially because I may hand clean my long range loads, instead of tumbling.
So, one day I was tumbling some brass last month and a horrendous noise came from my reloading room. The electric motor broke free from the spot welds and fell an inch to my reloading bench.
So, the tumber is broke. I email Dillon and let them know, and I tell them I know its out of warranty.
They said, send it in. I did, and yesterday I got it back.
New motor (old one still worked fine), all new parts, as well as an upgrade to the mounting design. And its much quieter now. The only thing they used from my tumbler was the actual bowl and lid.
To have a company stand by thier products like Dillon does is wonderful. I would never hesitate to reccomend them and I will continue to buy from them in the future.

[Daniel_187]

Good to hear. Not a lot of companys do anything even if it is under warrenty. Had a Lee hand primer break and they sent me a new handle but said if it broke again I was SOL because they don't make this model and more and i only got it in July 2010.