BlueCore Shooting Center - Lakewood

[rondog]

No way. That leads to confusion. I would wonder what the rules are if I see the written rules and then see someone not following the rules. There are no rules if they aren't always enforced. The exceptions have to be in writing in the rules.

Thus enters the term "Range Nazi". Nothing wrong with extending the customers' time if it doesn't affect any others waiting. Most people enjoy a little slack on things like this....couple extra revs on the ferris wheel, few more minutes on the horse, couple more laps in the go-kart, etc. If there's nobody waiting, WTFN?

Anyway, who can tolerate two full hours of standing in a stall and blasting away, without a break or taking the muffs off? I sure couldn't anyway.

[UberTong]

Just had my first customer service experience with BlueCore. Called in looking for Stag Arms products, was interrupted by the guy on the other end just saying 'nooope'. Ok, do you sell Stag at all? Nope.

Awkward silence, no offer to try this or that AR. I guess nobody wants my money here. I'm so tired of the 'gun store guy' being a dick.

[mrghost]

Just had my first customer service experience with BlueCore. Called in looking for Stag Arms products, was interrupted by the guy on the other end just saying 'nooope'. Ok, do you sell Stag at all? Nope.

Awkward silence, no offer to try this or that AR. I guess nobody wants my money here. I'm so tired of the 'gun store guy' being a dick.

Funny you mention the "gun store guy" because there's definitely a gun store version of "The Comic Book Guy" except instead of being a sarcastic-take-it-or-leave-it-know-it-all the gun store guy is a grumpy-take-it-or-leave-it-know-very-little. However, since I don't have personal experience with the BlueCore staff yet, I don't mean to imply this applies to them -- just speaking generally.

But yeah, when you inquire about a particular product and it's not available, you expect the employee to follow up with other options, not the "nope" followed by the awkward silence. You might as well have asked if you could borrow the keys to the guy's car.

[Mobat555]

Just had my first customer service experience with BlueCore. Called in looking for Stag Arms products, was interrupted by the guy on the other end just saying 'nooope'. Ok, do you sell Stag at all? Nope.

Awkward silence, no offer to try this or that AR. I guess nobody wants my money here. I'm so tired of the 'gun store guy' being a dick.

To think all it would have taken was him saying "Our retail portion of the store is not open yet so we are not currently carrying and firearms for sale at this time"

[UberTong]

To think all it would have taken was him saying "Our retail portion of the store is not open yet so we are not currently carrying and firearms for sale at this time"

My feeling exactly, I swear some of these guys thrive on opportunities to belittle the customer and push business away.

[TFOGGER]

Back in my corporate days, one of my duties was to educate sales people on the use of semantics. Instead of saying "We would have to special order that..." saying "We don't currently have one of those, but I'd be happy to get one for you..." turns a negative into a positive. Likewise "Nope, we don't carry that." could be replaced by "We don't currently offer that particular item; Is there an alternative you might be interested in?", or "We don't carry that particular brand, but we have XXXX available, let me check if they have something similar..."

The same information is communicated, but the tone is very different afterwards. A smart man learns from his mistakes, a wise man learns from the mistakes of others...

[SuperiorDG]

I think you folks are being a little hard on these guys. I went by a week or so ago and talk to one of the owners. He just retied after 20 some years as a SEAL. I don't think they have too many sales training or customer serves classes in that branch of the military. These guys just seem to me to be good old boys that have retied after serving our country and are now doing what they love. Give the guys a chance and maybe go by and talk to them as people new to the business world who also love to play with guns.

[UberTong]

I think you folks are being a little hard on these guys. I went by a week or so ago and talk to one of the owners. He just retied after 20 some years as a SEAL. I don't think they have too many sales training or customer serves classes in that branch of the military. These guys just seem to me to be good old boys that have retied after serving our country and are now doing what they love. Give the guys a chance and maybe go by and talk to them as people new to the business world who also love to play with guns.

I respect the guys for everything they did for our country. I will shake their hands, look them in the eye and thank them from the bottom of my soul. But that doesn't mean I have to buy from them. Now, outside of their military service, its still a sales relationship. On the flip side of that token, I have met and dealt with salespeople also of a special forces background that are great salespeople. And aside from the sales training, it just takes a little effort...like the other gent said. "No we don't carry that at the moment, have you considered anything else." I guess my general takeaway was disinterested and not motivated to sell. Engage a willing customer in dialogue. Shit, I'm looking for a Stag, you could have sold me a Bushmaster. (example)

[theGinsue]

Thread Derail: UberTong - check your PM's!

Back to the regularly scheduled thread, already in progress:
I know for a fact that at least one of the main folks from BlueCore has become a member on this site. That tells me a lot about these folks - if they want to be active here, they are trying to do the right thing for CO shooters. They may need a little time to hone their customer service skills but I think they certainly mean well.

[UberTong]

Sorry for the derail, I thought I would share my experience to offer improvement to gun stores when a customer calls in.