Need opinion on Computer problem

[Elhuero]

I asked a simple question, and got alot of: "This is what I have" and a WHOLE Lot of bullshit technical lingo that might as well be greek to me.
I'll go to Best Buy and ask the Geek Squad the question I could not get answered here

calm down man.

don't go to best buy. their help will be as useless as ours.

do what people have said, call you fiber optic provider and complain. they didn't do something right.

[DeadElephant]

TM,
I provide support in this area for a living (since 1982 actually). I usually try to stay out of it on these forums as they get out of control like this one has. If you would like to pm me I'll provide you with my cell number and I'd be happy to talk with you.
Regards,
Rex

[Byte Stryke]

(when I have my CCNP cert none the less).

HAHAHA I WIN!

OK Guys, you know who you are, Pay up.

[cfortune]

HAHAHA I WIN!

OK Guys, you know who you are, Pay up.

lol I'm so confused right now.