My experience working with Taurus - Warning to Others

[Colorado Luckydog]

I can't stand it when people join forums just to spread their vendetta's. If you had been a memebr for a while, your story would mean something.

I have been looking at getting a Taurus revolver in a 44 mag. I have recently talked to several gun shops and they have all said good stuff about Taurus's customer service. They also said, about the only problems they are seeing are with their semi's and not the revolvers.

[Irving]

I can't stand it when people join forums just to spread their vendetta's.

I noticed this as well.

[bchase75]

I know emayess personally, and I don't think a "vendetta" is what he had in mind when he posted about his experience with Taurus. Myself and another friend of ours actually encouraged him to post his experience on this website as a warning to others. This was his first handgun purchase (or firearm of any kind), and although I'd heard a few stories about Taurus and overall quality, I hadn't heard anything (good or bad) about their customer service. If I'd know what he was going to have to deal with, however, I would have strongly warned him against buying the gun.

All gun manufacturers produce lemons, which is what makes customer service so important. If I spend my hard earned cash on a new firearm, I want to be sure the company stands behind the product, which is why I'm a big fan of companies like Ruger, Smith & Wesson, and Mossberg. Every time I've had an issue of some kind with one of their firearms, they've done a spectacular job of making it right. Taurus, on the other hand, made it extremely difficult for Matt to get his issue resolved, and I don't have much respect for companies who deal with customers that way.

Long story short, the only way to hold companies accountable for this kind of behavior is to spread the word throughout the firearms community. If the problem is pervasive, people will do what they've always done and vote with their feet. If its only an isolated incident, however, the good will outweigh the bad and no harm done.

[kidicarus13]

I don't know the OP but have no reason to not believe him. If their customer service treated him that poorly I want to know about it whatever the OP's motivation.

[Irving]

I believe him. Sounds like terrible customer service.

[Atrain1]

I own a pt-22 and the barrel piviot pin broke, I called taurus and they sent me out a new pin. It did take a few phone calls and about 3 weeks but I finaly got my pin, I installed it took the gun out, and after 550 rounds it broke again. I called taurus, and they sent out Fed ex to pick up my fire arm. I was told it would be 4 to 6 weeks to fix all the problems. Broken pin light strikes and broken mag. The gun was back at my door in less than 2 weeks, with a paper saying everything has been fixed. I have not had to have a chance to fire it yet, but as far as the cs goes I had no problems with them when it came down to them picking up my gun, and repairing it and sending it back, I was very pleased with how fast they were. I own 2 pt1911's one blued and one in stainless, a pt-22, 24/7 pro cds 45, snubnose 5 shot 38 special, a 941 8 shot 22 magnum, and a 7 shot 357 magnum. I love my taurus guns, and would deffinetly buy another one, and recommend buying one.

[bellavite1]

They eventually make it right, but it does take them a lifetime...

[rondog]

I hang out on several gun forums, and have read multiple similar stories about Taurus on every one of them.