Comcast vs CenturyLink

[mrghost]

So we're moving next month and thinking of ditching Comcast for Centurylink fiber service. We don't need phone service or any kind of fancy bundle, although I see they have an option to bundle with DirecTV which I might be interested in. Right now I have 20Mpbs service with Comcast and it's OK, but thinking about the 40Mbps option with CenturyLink which would be $70/month by itself after any initial offers expire. I just don't know what CenturyLink's reputation is with regard to customer service and service reliability. Would appreciate any input from folks that have or have had their service, especially if you can compare it to Comcast. Thanks.

[ChuckNorris]

Had Centurylink, now have Comcast.
Comcast is way better in my opinion!
Our internet service is a lot faster.

[jhirsh5280]

I've aways hated Comcast, when they went anti gun it just solidified my views

[ruthabagah]

I am not a big fan of comcast as a company and their customer service suck.... But, unfortunately, their internet service is the only one that's reliable and offer constant download/upload speed in denver metro.

[blacklabel]

We've got Comcast Internet service only and I wish we could find something else that performs as well. Their customer service blows.

[brobar]

Switched from Comcast to CenturyLink about a year ago. No regrets. Comcast is faster... no denying it... but CenturyLink has been adequately fast for us: we can be streaming an NHL game in HD quality, doing a FaceTime video chat and surf all at the same time with no noticeable degradation in quality or speed. For us... that is fast enough. I can't recall but one outage the entire time and it was quickly rectified. Comcast lost us completely as a customer last year... after having been a customer for 9 years. This whole anti-gun policy of theirs has just solidified even more that it was a good choice to leave them.

[spongejosh]

Quality of service will depend mostly on the neighborhood and each company's infrastructure there. I have Comcast and I don't have any complaints other than the cost and their politics. The few times I had an issue in the last 8 years they took care of it in a day or 2, including running a new line through my yard from my house to their box. There are some neighborhoods with old wiring that have crappy cable/good phone lines or the opposite or both good or both bad. I deal with Century Link all the time at work (we manage business and home DSL) and it's enough to make me never want to switch. Your in house wiring can also have a big effect on the performance of either.

[bowhunter]

Why not get the 100 meg with comcast? Or even faster. I dont remember exactly but I think for residential its going to 12/35/100/200 meg now? For business its "holy shit what just happened". Century link cannot and will not compare, its just not gonna happen.

[junglerot]

We've got CenturyLink, DSL only. The node is in my yard, so I get the maximum real life throughput for my plan. No complaints in the past 3 years, once I got the person on the phone to just shut up and give me my PPPoE account info

[Bailey Guns]

I've had CenturyLink/Qwest DSL for several years now in Bailey. The reliability has been almost perfect. Never really needed service so I guess that speaks well for them. I've never had Comcast service but I can say for the short time I worked for Dish most new installs I did were to replace Comcast service. Of course, there were probably lots of Comcast techs out there replacing Dish service, too.

I went online to terminate my landline service on Monday. Getting rid of the phone would've raised my DSL price to the same as what I was currently paying for phone/DSL. So I was able to downgrade phone service and upgrade to 12Mbps for $10 less per month overall and lock in the price for 5 years.

There's probably good and bad with all of them. Just depends on what service you want and how much you wanna spend.