FK QWest

[waxthis]

All I have to say...Get some people who can speak English!!

[sniper7]

como?

[JohnTRourke]

dumped 'em
went wireless

best move i ever made
don't miss all the spam calls, the ridiculous taxes and fees and my phone is actually with me.

dump 'em

[Bailey Guns]

All I have to say...Get some people who can speak English!!

My buddy told me about a conversation he had with "customer service" from some company the other day.

He couldn't understand anything the rep was saying. Mike got all s**tty with this person, complained about stupid foreigners and demanded to speak with "an American, in America."

The rep's supervisor came on the phone and said the person he was talking to was an American, and was in America...in Omaha, NE.

Mike said, "Well then she needs to get the s**t outta her mouth and learn to speak English."

I don't think he ever got his issue resolved. Go figure.

[Great-Kazoo]

All I have to say...Get some people who can speak English!!

When this issue occurs Always ask for a Main land CS agent. They are required to switch you to one in the states.

[Sharpienads]

My wife ran into a similar situation when contacting Sallie Mae regarding a student loan. The conversation was similar to the ones mentioned above and abruptly ended when the lady in India asked why every American is so angry all the time.

[theGinsue]

When this issue occurs Always ask for a Main land CS agent. They are required to switch you to one in the states.

A few years ago I had a problem with my DSL. I got "Fred" who was clearly a native resident of India. After this guy went through his script twice (each step of the way I was telling him I had already accomplished all of that), I told him I wanted to speak with someone in the U.S.

After about a minute I got someone named "Mike" on the line. Not trusting that I'd actually gotten someone in the U.S., I asked him "How's it going Mike?" His response was a typical American response so I was satisfied and continued on with identifying my problem and what actions I'd already taken. Got it solved quickly with Mike.

[TFOGGER]

[Eggysrun]

I hate them too.

My internet became really crappy one time (2 weeks ago?) I tried trouble shooting for 2 days with these ass clowns. The first day I ended up driving to Denver to a qwest store so I could get a replacement modem (which the tech guy thought the problem was) I came home and of course it didn't fix the problem.

Round 2 was going over the same scripted BS, the lady in her infinite wisdom claimed "everything was good on their end" and that it was my computer's fault and that I should take it to a shop. I explained to her that's impossible because I hadn't done anything drastic to my system, never installed anything or went to shaddy websites, my computer was clean as a whistle one day it was working, the next I'm getting connection timeouts up the ass. I even tested my wife's netbook which I never mess with and had the same issues, I even had my neighbour upstairs try to connect and experienced the very same problems. I had clearly proven them wrong but her brain was about the size of the little dot she had on her forehead.

The next day the internet went down completely, and was down for 24 hours because they had a "hardware failure" somewhere. I found that amusing especially after they had tried convincing me to send my computer to a repair shop when it was THEIR stuff being all jacked up.

Sadly the only other choice is comcast and they're really no better.

[Ah Pook]

Qwest got bought by Century Link, which is a far worse company.

My best answer is VOIP.