I hate them too.

My internet became really crappy one time (2 weeks ago?) I tried trouble shooting for 2 days with these ass clowns. The first day I ended up driving to Denver to a qwest store so I could get a replacement modem (which the tech guy thought the problem was) I came home and of course it didn't fix the problem.

Round 2 was going over the same scripted BS, the lady in her infinite wisdom claimed "everything was good on their end" and that it was my computer's fault and that I should take it to a shop. I explained to her that's impossible because I hadn't done anything drastic to my system, never installed anything or went to shaddy websites, my computer was clean as a whistle one day it was working, the next I'm getting connection timeouts up the ass. I even tested my wife's netbook which I never mess with and had the same issues, I even had my neighbour upstairs try to connect and experienced the very same problems. I had clearly proven them wrong but her brain was about the size of the little dot she had on her forehead.

The next day the internet went down completely, and was down for 24 hours because they had a "hardware failure" somewhere. I found that amusing especially after they had tried convincing me to send my computer to a repair shop when it was THEIR stuff being all jacked up.

Sadly the only other choice is comcast and they're really no better.