Color case hardening

[Whistler]

I work in an industry where I need to acquire parts from manufacturers daily. I deal with manufacturers and reps daily as well. I do get and have had many bad experiences.
Experiences like them not calling you back or ignoring emails. Communication/support is key to getting things done. Without it a manufacturer will die quickly because you can not get support on a purchased item... and will not make future purchases. Bad experiences do not keep me from doing business with a company.
If that happened I would have to just sit in a dark closet some where and wait to die.

I also understand that manufacturers make errors and sometimes things are overlooked as well as things break. This is the nature of the beast. It is gonna happen in every industry.

That said... I own Olympic Arms products and am very happy with everything I own. I am not a Kool-Aid drinker and don't need a chart to tell me what to buy. I have used firearms to save my life and trust all my firearms to function as close to 100% as possible or it gets sold/traded.

I'm not here to defend Tom's statements.. but I understand where he is coming from.
Olympic has continually been trashed in web forums and Tom usually has to start from a defensive position on forums. But again he is communicating. He is out there to be contacted. He was stating that Oly's case hardening will not ruin a slide although it was clearly stated in the original lines that case hardening will ruin a slide. I see Tom's statement as trying to keep wrong information from getting out about Olympic's case hardening on their 1911's.

Could it have been said more diplomatically? Probably.

Will I continue to use Oly products? You bet.

Many of their unique designs are the best in the industry.. and attempted to be copied by most of the "tier chart" assemblers.

Lastly Oly Arms are made in the USA... not just assembled here. Many of the "chart" guns are using parts now imported... thanks but no. Olympic Arms started in Colorado Springs. It is an American owned and run business that is not part of CERBERUS.


EDIT: Still no PM's on cheap Oly's for sale???

Not to be pedantic but it was clearly stated that it would ruin the slide because of too much heat:

I am working on other process though to get some really nice colors that don't take too much heat to make.

I don't see anywhere in there that the "chemical bath process that Olympic uses is bad too". Most responses on this thread have had little to do with the quality of their products and everything to do with an inappropriate (and frankly rude) exchange from a Company rep in a public forum over a misunderstanding. If at any point he would step down from the ego, admit that he misread/misinterpreted the post and make nice I might be on your side of this issue. Unfortunately that did not happen though the OP gave him a number of opportunities. His behavior is indefensible despite your assertions regarding the product quality.

Would I buy an Oly? Sure, on the secondary market.

Would I buy it from them? Not until they learn a little common courtesy.

You talk about your daily experience and I think you would admit each of us smiles at a shitbird through clenched teeth because that's what it takes to get the job done but I don't see the relevance, unless that means "cut him some slack everybody picks on him." Even if he had been right it was poorly handled and one would imagine customer relations to be his purview.

And finally

he is communicating. He is out there to be contacted

How's that working?

[Mazin]

What cracks me up is he has been checking in this thread daily but without comment. Yes it shows the last time you logged in under your profile Tom.

I understand CO comment about him having to respond to negative comments on public forum all the time but he was even thanked for joining and for his sudo explanation of OA's process for coloring. But he doesn't try to correct himself when his error is constantly pointed out to him, I would hope even if its for the sake of the company he represents he would do so but to date he has only viewed this thread trying to be anonymous.

The shooting community is very tight in certain aspects and ANY negative comments or reviews about a company will cause some damage to its customer base even if just one person decides not to buy because of what they "Heard" then it damages the company. It just looks like ego was all that drove him to register here and try to treat a senior member like he was a fool. Well it back fired so good luck in containment like I said the shooting community is a tight nit group.


BTW Welcome to our Brothers from the Bayou.

Oh BTW I have seen other members get chastised way worse than this for not owning up to a mistake or comment so why should he be treated any different?

[spyder]

I work in an industry where I need to acquire parts from manufacturers daily. I deal with manufacturers and reps daily as well. I do get and have had many bad experiences.
Experiences like them not calling you back or ignoring emails...
^This isn't something simply like ignoring emails. I also get having to deal with companies, reps, sales people, directors, and everything inbetween as my job as a Sales Manager, and later on in life as a Foreman both made me have to seek other companies information in one way or another. Toms attitude and disrespect are the issue here, nothing else.

... Bad experiences do not keep me from doing business with a company.
If that happened I would have to just sit in a dark closet some where and wait to die.
^Simple bad experiences, no, but having to deal with people like Tom at a company, yes. This is why companies fire people for making their companies look like asses just as Tom has. Believe me, as a past Sales Manager, I've fired plenty of reps based on their attitudes towards potential customers.

If you give someone a good experience, they will tell 3 people on average about it, the info trickles down from there. If you give someone a bad experience, they tell 7, and bad news travels a lot faster (<average something rather anyone in sales will tell you).

I'm not here to defend Tom's statements.. but I understand where he is coming from.
^So you defend this guy being a complete dick? I'm sorry, but there is no other way to put it, he tried, tried to be an ass! That is the part that gets me.

Olympic has continually been trashed in web forums and Tom usually has to start from a defensive position on forums. But again he is communicating. < He has done a piss poor job at it I might add. He is out there to be contacted. He was stating that Oly's case hardening will not ruin a slide although it was clearly stated in the original lines that case hardening will ruin a slide. I see Tom's statement as trying to keep wrong information from getting out about Olympic's case hardening on their 1911's.
^Again, this is where he needs to go back to school and learn how to read correctly (a class on manners wouldn't help either). Nothing, nothing was ever said about Olympics hardening process. As a matter of fact, as I have pointed out before, I even stated that I would like to know how they did it. Tom has no excuse for his BS in this thread, none, and everyone can see that plain as day.

Many of their unique designs are the best in the industry.. and attempted to be copied by most of the "tier chart" assemblers.
^The point is not about their products, but attitude of the guy that works for them.

Lastly Oly Arms are made in the USA... not just assembled here. Many of the "chart" guns are using parts now imported... thanks but no. Olympic Arms started in Colorado Springs. It is an American owned and run business that is not part of CERBERUS.
^This is another remark about something that has nothing to do with the complete ass Tom made of himself.

Not that Tom give's a shit about anything that I think, but maybe owning up and thinking about his own advice "Humility is a quality that is lost on most men, but is yet the single most important guideline to success." would do him some good. I'm not passing this thread onto his employer, but I'm almost positive that it will get there sooner or later. Also, following that note, I actually listened in on a conversation about this thread brought up by people at the NRA courses here at TSJC (nationally known event). The word is spreading, funny how that works.

[irishmtnmn]

What a GREAT thing to do to a few wall hangers I have laying around!