Might be done ordering stuff from Palmetto State Armory

[HoneyBadger]

Happy to report that my big order which included 3 buffer tube kits and 3 LPKs among other things, all arrived intact. I received an email the day after I ordered saying that a picatinny swivel stud mount I had ordered was backordered, but when I opened my big box there was a different (and higher quality) picatinny swivel stud mount included. No complaints there! Thanks PSA for following up on the missing parts the other members had and welcome to our forum!

[Scooten]

New here I place an order with psa a week ago got a confirmation number no email and I have tried and tried calling with no answer just a messege and hang up so I looked on the bbb web sight and got the main number i called and the guy said he had no way of tracking it that if I got that number I will get my stuff , I looked on my card and it has been charged , I then faxed them as well as leaving many emails with no return , what is going on with this place ? I own a business locally and I would not be in business if I practice it this way any help would be nice

[van7559]

just be a little patient and you will get your shit. Just recieved my two uppers the other week. Well worth the wait for sure.

[Scooten]

What was your wait time ?

[van7559]

on the barreled upper recievers they show a approx. 15 day lead time, and it was pretty much right on the money!

[van7559]

This is my 5th order well over the $300 mark, and would not hesitate to place another order. If you wait their prices are competative. My biggest complaint is that they don't seem to keep much of anything in stock for more than a few days.,

[mtnrider]

I placed a order with them a week ago and just checked my account online. Still in "processing" I am sure they are slammed but I do expect better/faster from online retailers. Will see how long it takes and I'll determine if I'll do business with them again in the future.

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[Sticks]

Guys - 2 things

1. We just went through an election - this same thing happens every time - out of stock, or huge influx of orders.
2. It's the holidays - a lot of gift buying either for their spouse or themselves - huge influx of orders.

PSA also has a notice on their home page

Due to increased order volume please allow additional time for your order to process and ship.

Do a search on any of the rifle forums about PSA and you will find 2 commonalities - their customer service is lacking and the time from order to delivery is generally more than 2 weeks. Not only do the do online, they are a brick and mortar shop as well (local walk in buys are getting priority), and I am guessing with a minimal staff. Pile that on top of they are putting out quality products at really good pricing you get a high demand.

It's also December which means shipping in general is taking longer.

[ray1970]

New here I place an order with psa a week ago got a confirmation number no email and I have tried and tried calling with no answer just a messege and hang up so I looked on the bbb web sight and got the main number i called and the guy said he had no way of tracking it that if I got that number I will get my stuff , I looked on my card and it has been charged , I then faxed them as well as leaving many emails with no return , what is going on with this place ? I own a business locally and I would not be in business if I practice it this way any help would be nice

If its only been one week I wouldn't sweat just yet. I don't think I have received anything from them in less than 15 days. If you ordered any type of upper receiver assembly they probably don't actually assemble it until after you order it. Aside from one order where I was shorted some small parts ( which will occasionally happen with any business) I have received all of my orders. If it makes you feel any better, you will probably be very happy with your stuff once it arrives.

[losttrail]

I have purchased several LPK's and Lower build Kits from PSA over the past year.

One of the LPK's I purchased was from our local gun shop and it had a couple of parts missing. I contacted PSA and had the missing parts in just a couple of days.

The latest Lower Build Kit I ordered directly from PSA online. It sat for a couple of months waiting for me to get enough free time to put the parts in my lower receiver. When I layed out all the parts, the grip screw and washer were missing. I had an extra so I just used it.

I will be building a few more AR's for myself and plan on buying more of PSA's Lower Build Kits, but will also include a note as to my past experiences, or I may order by phone and speak directly with a person at PSA to let them know directly.

You would think that some sort of QC is/could be implemented to reduce these types of errors.