Might be done ordering stuff from Palmetto State Armory

[BuffCyclist]

Ordered LPK-G, received standard LPK with USGI trigger, the Geissele trigger was missing. Paid $207 for a basic LPK.

12/20/2012 - Thursday - Order Placed


1/9/2013 - Wednesday - Package Received


1/10/2013 - Thursday - 8:15am MST - Spoke with Megan. - 10min hold time, 15min call time
She put note on my order saying Geissele trigger was missing, checked for stock on hand and found they are in-stock (even though website shows they are out of stock) and will ship one ASAP.


1/14/2013 - Monday - 9:08am MST - Spoke with Morgan. - 10min hold time, 17min call time
Checked, showed they were OUT of stock of the trigger, but receiving more in-stock this week. They will ship it as soon as it comes instock (will my shipment jump ahead of the <15 business day lead time? NO, it will ship THE DAY they come in stock )


1/24/2013 - Thursday - 9:15am MST - Spoke with Clay - 13.5min hold time, 21min call time
Checked into things with Megan AND Morgan, Clay said they received the Geissele triggers in-stock today (1/24) and would be shipping my trigger out today, Friday at the absolute latest. Said I would receive a tracking number once it was shipped and that would be my indication that it shipped.


1/29/2013 - Tuesday - 2:21pm MST - Spoke with Megan - 13min hold time, 25min call time
Checked and said they are still out of stock, when asked why i had been told twice they were in-stock and shipping those days, she ran off to check the status again. When she came back, she CLAIMS they shipped it out on Friday (1/24) via USPS but since it was shipped USPS there is no tracking number. She told me that it takes 5 days to get to me, and I should expect it no later than Saturday 2/2.
Due to it being shipped USPS with no tracking number available, I am lead to believe that the trigger HAS NOT been shipped yet and I am just being given the run around. I am EXTREMELY pissed off with this. I will NEVER order a single thing from your company that hires incompetent employees who can't even tell what a specific item looks like, or find out if the item truly is in-stock.



2/4/2013 - Monday - Update
USPS delivered mail today and surprise, surprise, no Geissele Trigger like I was told would be delivered. It has now been 7 full business days since it was "shipped" out on Friday, 1/25. I was told by Megan on 1/24 that it would be delivered in 5 days and she said EXPLICITLY it would be delivered no later than Saturday 2/2.


2/4/2013 - Monday - 11:30am MST - Spoke with Megan - 53min hold time, ___ min call time Asked where my trigger was, she put me on hold again. Said she ran out to the shelf and got the trigger in hand and will ship it out today via USPS. This is the 4th time that someone has told me they had it in their hand and it would ship out. I demanded to speak with a supervisor, she claimed the supervisor left for the day (which with the way this company is run, their supervisor should be working 24/7 until they unfuck everything that their employees are screwing up).
I demanded to speak to someone who could guarantee me that it would be shipped out TODAY via UPS and that I'd get a tracking number today. She put me on hold before I finished speaking, and I have no clue if she is getting someone or not.
She came back saying that she has created a shipping label and it will be shipped out in the morning. She claimed she couldn't get me a tracking number because the USPS doesn't offer tracking numbers. I told her I refused to get off the phone until she got me a tracking number or someone who could. In walks Brian. I explained the situation to Brian and he claimed that because the part was so small it would not be shipped out via UPS. After explaining to him that my LPK arrived in a 14" x 8.5" x 6.5" box, he claimed those had to be shipped via UPS. He then said he could get me a tracking number for USPS.
Finally received a tracking number, but whether or not it is a valid tracking number I will not know until it is processed tomorrow at the earliest, 2-3 days when I can see the progress of it.

[ray1970]

This seems appropriate for your situation.



(That's you on the left. PSA is on the right)

[BuffCyclist]

This seems appropriate for your situation.



(That's you on the left. PSA is on the right)

Haha, yea, thats how I've felt this entire time. Except they weren't even nice enough to use some CLP. (get it, its a lube joke).

I will be writing a letter, like a physical letter, to the company after this is all said and done. I am extremely dissatisfied and am surprised they can operate this way.

[kwando]

Oops

[BuffCyclist]

On second thought, PSA seems to have actually screwed me once more. Turns out they didn't ship anything to me, they only created a shipping label and that number was emailed to me. USPS still hasn't received the package and it should have been updated last night.

I called my bank to start the charge back process. They advised me to ship the parts that I have received back, and maintain proof that I shipped it back (USPS tracking number is sufficient). I have gathered everything, took a picture showing the USGI trigger that I received and will wait until Monday, 2/11, to ship it back, in the complete off chance that they actually did ship the trigger and I will receive it in a couple of days (but HIGHLY doubtful).

[DEAGLER]

Hmm ordered something 3 days ago. Nervous how this is gonna turn out.

[BuffCyclist]

Hmm ordered something 3 days ago. Nervous how this is gonna turn out.

If you ordered one item, you should be fine and you should expect to see it by the end of February. If you ordered multiple parts, make sure you count them all and if they aren't there, just return them immediately. My situation is absolutely horrible and I don't want anyone to have to go through this, even if you can't get the parts else where, its better than having paid for parts you haven't and won't receive because their packaging department can't count or read the invoice and determine what exactly you purchased.

[XC700116]

On second thought, PSA seems to have actually screwed me once more. Turns out they didn't ship anything to me, they only created a shipping label and that number was emailed to me. USPS still hasn't received the package and it should have been updated last night.

I called my bank to start the charge back process. They advised me to ship the parts that I have received back, and maintain proof that I shipped it back (USPS tracking number is sufficient). I have gathered everything, took a picture showing the USGI trigger that I received and will wait until Monday, 2/11, to ship it back, in the complete off chance that they actually did ship the trigger and I will receive it in a couple of days (but HIGHLY doubtful).

Not trying to defend them, but USPS's "tracking" is horrible, and 90% of the time I've had the package in hand before the website shows anything for tracking. Just saying. It's part of the reason I never ship anything with them that I need to actually track.

I really hope you get some result out of this shit show you've been drug around in. knock on wood, I've had good luck with them, and currently have an open order with them so I hope they get their shit together. But I'm not holding my breath either. It's a crazy time and I can't imagine what it's like trying to operate in this business right now.

[BuffCyclist]

Not trying to defend them, but USPS's "tracking" is horrible, and 90% of the time I've had the package in hand before the website shows anything for tracking. Just saying. It's part of the reason I never ship anything with them that I need to actually track.

Yea, I've never had a problem with delivery confirmation from USPS, it was always updated the second it got into the hands of USPS (well, that night when they update the servers). This package showed up at our regional distributor this morning, and in my city by 8am and out for delivery. Still waiting for my fiancee to get the mail to tell me if its there or not, and then I'll have her open it up to verify it is indeed the trigger.

Still trying to decide if I should proceed with returning the items because I don't want PSA to have ANY of my money, or if I should just accept it and never deal with them again (kinda leaning towards the latter because its easier and I'm tired of dealing with them).

[XC700116]

Yeah I hear ya, principle vs finally having everything you paid for and not having to deal with it anymore. I think I'd lean towards the latter myself, just because of how difficult stuff is to get, assuming of course they didn't send you another plain old PSA FCG.