Unfortuntately I have never had the honor of ordering from Palmetto simply because anything I ever wanted from them they were out of stock or their price was no lower than others I have used to order from.
Midway and Brownells are really good about fast shipping but I have a small base of favorites I order from because they have live stock status, good price for the items and shipping costs and they ship super fast.
Rainier Arms, DSG arms, Joe Bob, rifle gear, surplus ammo, and my fav Primary Arms.
Primary arms is my favorite due to their customer service. Another buddy/member on here ordered a complete upper from Palmetto, took 17 business days within that time I ordered parts to build my 14.5 middy upper and had the parts in my hands within a week and if Bert was able to get me in I would have had mine done before my buddy got his upper in his hands.
Palmetto sells stuff everyone else sells. Their branded items I have heard are good stuff, but I have never had the opportunity to really use their stuff; however, in this day and age of internet business's another vendor is only a click away and Palmetto needs to up their shipping service or soon will be outrun from the other guys who might be smaller but do it right...........
RAY did you ever get them on the phone and square away the missing parts?