Quote Originally Posted by SouthPaw View Post
Well I received my order yesterday and it was missing parts. I ordered a Magpul ACS-L lower parts build kit which should have included the stock, moe grip, moe trigger guard, LPK, buffer, buffer spring, buffer tube, nut, and end plate. I was missing the end plate, buffer, nut and some parts in the LPK! I called them and the guy apoligized and send they would send me all the parts out including a new LPK. He said it would take 3-5 days before I see them.

I saved some money (about $100) by ordering it from them. It took about 7 days to ship and another 5 days to get to my house and ontop of it it was missing parts. YMMV.


EDIT: I just called them to get a tracking number on my missing parts. The guy told me that the "credit" has to be sent to their supervisor, approved then they will send me out the parts once approved. He said a shipping label might be created today and if not it will be on Monday. I will probably be calling on Monday afternoon or Tuesday to see what the status is.

Customers shouldn't have to do this much work... When you buy from them, you are purchases physical goods, but you are also purchasing a service: reliable delivery on their end of the purchase agreement... I guess now we know what to expect in the future. I sure hope they outgrow this and make it right.