Might be done ordering stuff from Palmetto State Armory

[Sticks]

PSA is a registered member of another forum that I belong to. I sent them a link to this thread.

Hopefully they will get registered and help you guys that have had some issues get sorted out ASAP.

[Palmetto State Armory]

Please PM me with your online order number if you received an order with items missing. Please include a list of items you did not receive so that I know what needs to be sent out.

If you remember the CS representative you spoke with please include their name as well so that the CS manager can look into it. We assemble all of our LPKs and unfortunately there is human error involved. However, it's CS' job to make sure our customers receive any missing items in a timely manner. I do apologize for inconvenience this has caused a few of you.

[ray1970]

I started this thread out of frustration with your customer service. I have order a couple of upper receivers and a couple of barrels from your company. I am very pleased with your products and absolutely love your barrels. Unfortunately, I will spend my money with companies with quality customer service even if I have to pay a little more for the products I want.

[Palmetto State Armory]

I started this thread out of frustration with your customer service. I have order a couple of upper receivers and a couple of barrels from your company. I am very pleased with your products and absolutely love your barrels. Unfortunately, I will spend my money with companies with quality customer service even if I have to pay a little more for the products I want.

That is understandable and definitely your decision to make. You purchased parts from us previously you did not receive, and I would like to get them sent to you.

[ray1970]

That is understandable and definitely your decision to make. You purchased parts from us previously you did not receive, and I would like to get them sent to you.

I don't have my order information with me. I should have it at home somewhere. I already went to a local source and purchased parts to replace the ones that were missing so I really don't need them at this point. I probably don't have the name of the person I spoke with on the phone. I do remember it was a woman.

[Palmetto State Armory]

I don't have my order information with me. I should have it at home somewhere. I already went to a local source and purchased parts to replace the ones that were missing so I really don't need them at this point. I probably don't have the name of the person I spoke with on the phone. I do remember it was a woman.

That's fine. You can PM me with your name and I should be able to find it that way if you'd like. I saw that you had purchased replacements, but we still owe you the parts you purchased.

[Sticks]

Any other members that have placed orders and were missing items or received incorrect items, and have not been able to get the problem rectified via the normal procedures (call, email) please PM Palmetto State Armory so that they can get it resolved for you.

[Fentonite]

I've gotta acknowledge PSA here. I sent him a PM yesterday about missing parts, and heard back within minutes. Today, I got an email from them with a tracking number. I couldn't ask for more responsiveness than that. As long as we have their representative on our board to help if needed, I'll continue to be a customer. Thanks!

Oh yeah, and thanks to Sticks for bringing them on board!

[kwando]

yay glad to see you online here!

[jerrymrc]

To PSA. BTW, welcome to the site. I know we are pretty small but as a customer I applaud your efforts towards our membership.