Tried the external antennae, didn't help. Read the manual again and I noticed a five bar graph in the upper left that looks like the signal strenght graph on a cell phone. In the manual it shows the bars in green and on my unit they are all blue just like the background.

I did download and install the latest updates but it didn't change any thing.

I have an email sent to Garmin technical support and will probably have to send it in. No big deal.

A couple of years ago I ordered some Midland walkie-talkies from Sportsmans Guide that were refurbished and one of them didn't work. So I sent them in to Midland and they said they could not fix them and did not have the same model any more. So they send me a new in the package pair that were way better and had a charger with them. I was pleased with their customer service and got better equipment for the price of the refurbished ones.

Take care all. CW