Sirius Customer Service

[Bailey Guns]

I'm listening to my wife talking to a Sirius XM customer service person on the phone. I wish I could hear the person on the other end. The frustration in my wife's voice is...let's just say it's entertaining!

This person must really be a piece of work because the wife is having to say the same thing like 3 or 4 times. Now she's pissed at me because I can't stop laughing. I'm actually crying.

It's been 20 minutes of free entertainment. I think Sirius just a lost a customer!

[car-15]

every time i call them I have to tell them 10 times I don't want my acct. to auto renew to my cc and i don't want to by their 3 year prepaid bs to get 3 months free, they are the kings of trying to up sell, they are worse than used car salesmen and injury attorneys.

[BlasterBob]

Thanks for the heads up on Sirius Customer Service. I am on automatic renewal and have marked on the calendar the day that I have to call them to cancel my auto renew feature because of the higher costs to subscribe. I'll be prepared for a strong sales pitch now but they will NOT win.

[zteknik]

Sounds like customer support for Dell...

[car-15]

Thanks for the heads up on Sirius Customer Service. I am on automatic renewal and have marked on the calendar the day that I have to call them to cancel my auto renew feature because of the higher costs to subscribe. I'll be prepared for a strong sales pitch now but they will NOT win.

if you let it cancel within a month they will send you a letter giving you 6 months for 25 bucks, i've been doing that for years.

[cofi]

i found there cs to be decent when my car got broken into they gave me a month free and didnt charge me to switch receivers

[Monky]

Yeah they're not very bright.. it's pretty funny.. they're system is ALWAYS going slow as well... I am not shitting you.. I spent 4 hours trying to get a radio activated..

It was horrid.. I spoke to 5 diff people called back 4 times.. not a single one could really comprehend english or the phonetic alphabet.

It's not my money so I don't care.. but I hate them!

[ruthabagah]

Yep they are in India.... I recently had to call them to switch one account from one car I sold to a new car.... 90 minutes.

[BlasterBob]

if you let it cancel within a month they will send you a letter giving you 6 months for 25 bucks, i've been doing that for years.

That's what we did when I told them that their renewal subscription was way too damn high. They then suggested the extension of 6 months or so at a super reduced price but cautioned me to make sure to cancel the auto renewal a day or two prior to it's expiration date. I'm sure they are hoping that I forget to cancel.
During the conversation, I told them twice to slow down and speak more clearly. A different better speaking person then handled our deal.

[ChunkyMonkey]

Get a LTE able tablet for your vehicle... No need for xm or sirius anymore. The only good thing on sat radio is their comedy channels.