My experience with them has not been all that bad from a CS standpoint. My wife's ride has the factory sat radio and we were able to get it for $84 a year. I was able to get away form the auto renew deal by requesting them to send me a statement which I paid by check.

We recently had an issue where my wife lost most of the channels and I had to work it out with customer service. They gave me a $15 credit, so I was happy with that but they definitely try to sell you shit. I thought about adding Sirius to my car but they will not give me a break on the monthly fee. Several times I have been told me the promo I have for my wife's car is a 1 per household kind of deal and they will not give me the same promo. The way I see it they are losing $84 a year due to that policy.