Sony Rant

[lead_magnet]

Okay, long story short. I'm working a case with some stolen Sony property that most people connect to ther internet to use, so I'm trying to get in touch with Sony to see if they will record the IP address if that device is conected to the internet again. I call Sony and tell them what I'm trying to do, and I ask them who I should send a subpoena to, to get the information I'm looking for. They tell me "we can't provide you any information over the phone"

I said, "I know, I wouldn't expect you to, I just want a phone number, maybe for your legal department so that I can get an address or a fax number so I can get a subpoena to you" ...

"I'm not allowed to provide you any information over the phone"

"I'm aware of that. As I stated, I am a LEO, and I'm trying to get in touch with your legal department. Microsoft has a special number for Law Enforcement to contact them, do you have something similar to that?"

"If you were Law Enforcement, you'd be able to get that information."

"... we don't exactly have a rolodex with the number for the legal department for every corperation in the world, I'm just asking for a phone number, or an address or a fax number to contact your company about a legal issue"

"I can't provide you any information over the phone"

"Well then can I have address to send my request to?"

"No."

HAHAHAHAH can you believe that shit? They acted like I was requesting a list of all the social security numbers for everyone who owns a Sony product in the USA. I just want a god damned PHONE NUMBER. HAHA. After 2 freaking hours (try to find contact information on Sony's website for thier legal department, good luck) of talking to different people (several calls) I finally get a guy who gives me the mailing address for thier legal department. Thinking I might be able to do this faster than snail mail, I did some more searching and found a phone number for that building (Sony Inc. in San Diego). I call them, and I ask for the legal department. Guy says "I need to know the persons name, we have over 2000 employees."

"Just anyone in the legal department will do fine"

"I have to have the persons name"

"I'm just trying to find out where I can send a subpoena to request some records from your company, does your legal department have a fax number?"

"The legal department should be able to provide you with that number"

"Great, patch me though to them please"

"I have to have the persons name"

"..."

"Thank you for calling Sony"

The conversation was longer than this, and by the end of it this guy and I are laughing at how jacked up this system is. Microsoft has a number that LEO's can call, and it has a convienient recording that provides the name and address to send all legal requests to. Now it's off to work, hopefully my efforts at the office will fare better.

[KevDen2005]

Yeah, they really suck.

Not so much of a legal issue but I brought my Sony wireless Blue Ray player back the other day (Over four weeks ago) and said it isn't maintaining connection to the wireless. Their immediate response was, "sir it would be better to just hard line it to the internet." Well I'm aware of that, however I didn't spend the money on a wireless player to hardwire it.

So They send it to the manufacturer (Sony) and I finally get a call yesterday and told me they didn't understand what was happening and tried to blame it all kinds of other things. I informed them, I would have thought it was other things too, but did the proper tests to make sure it wasn't before I brought it in.

Best Buy told me three weeks, my call yesterday was 4 weeks exactly, and Sony said they still had the product.

I'm missing walking dead because of this.

I realize your issue is way more important.

[MrPrena]

I think customer service is one of the factor that Sony is falling for more than a decade.

[soldier-of-the-apocalypse]

Welcome to the people's republic of china

[sniper7]

I didn't know sony still existed

[daknee_k]

SONY
Soon
Only
Not
Yet

[Byte Stryke]

a real cop would have threatened him with impeding and investigation or something.



We always just request a supervisor, ask them and if they balk we get their name and request their supervisor.

[lead_magnet]

That was a supervisor, lmao. I gave up after him, but now I know not to buy anything from Sony, haha. Glad I bought a vizio.

[BushMasterBoy]

Sony HQ is in NYC. Sort of a mess there right now.



http://www.sony.com/SCA/outline/corporation.shtml


Sony Corp. USA

(212) 833-6800
550 Madison Ave, # 33
New York, NY 10022

[Ronin13]

That was a supervisor, lmao. I gave up after him, but now I know not to buy anything from Sony, haha. Glad I bought a vizio.

Thanks for the info... had it been me I would have said "Okay, can you give me your personal address so I know where to have the local PD pick you up for obstruction of justice?" Ruffle his feathers a bit...