I took my box of broken craftsman tools in to the one off highway 7 and they gave me replacements on everything from broken sockets to screwdrivers etc. The only thing they wouldn't give me was my hex wrenches as they said I needed to bring in the whole set and they could give me a few at a time.
I bought our appliances there 4 years ago. Had a major issue with the stove but after going all the way to the top at corporate I got all the parts covered.
The price is what drives me away. I have a craftsman mower but if I were going to buy another I'll go get a john Deere cause its the same price and its green.
Hand tools...I won't buy them there any more. while I love craftsman, harbor freight had the same warranty and probably the same quality.