2015, Sears won't see it.

[kidicarus13]

I bought a Craftman torque wrench in the 80's, lifetime warranty. It broke in 2009 and when I brought it back to Sears they would not honor the warranty I will never buy from sears again.

What reason did they give you?

[theGinsue]

Well, my friends, I fear that Wal (China) Mart will be the only game in town soon. Then they will finally have the market cornered and will raise their prices. There will be no choice but to pay them since all the other competitors have gone the way of the Dodo bird. I used to drive past 2 Wal-Marts to get to the KMart at 120th & Sheridan because I despise Wal-Mart so much. Then, of course, they built another Wal-Mart right next door. God forbid we dont have a Wal-Mart every 2 miles.

Sad, but seemingly true. Reminds me of this:

I bought a Craftman torque wrench in the 80's, lifetime warranty. It broke in 2009 and when I brought it back to Sears they would not honor the warranty I will never buy from sears again.

What reason did they give you?

I went out looking for a torque wrench 2 years ago and my first stop was Sears. Aside from the cheap traditional one for $30+ dollars, the cheapest of the good modern style ones was $70+ dollars and they had others for well over $100. I felt $70+ dollars was awfully steep, but if it had a lifetime replacement warranty.... So, before making the purchase on the $70 one, I asked the tools section employee about the lifetime warranty since I didn't see anything mentioning it on the packaging. He gave me a look like "are you dumb" as he told me that none of the torque wrenches they carried had lifetime/replacement warranties. I walked out of the store without a torque wrench. I'm still looking for a good one that's still reasonably priced (I really need one too)

[tmleadr03]

Sad, but seemingly true. Reminds me of this:





I went out looking for a torque wrench 2 years ago and my first stop was Sears. Aside from the cheap traditional one for $30+ dollars, the cheapest of the good modern style ones was $70+ dollars and they had others for well over $100. I felt $70+ dollars was awfully steep, but if it had a lifetime replacement warranty.... So, before making the purchase on the $70 one, I asked the tools section employee about the lifetime warranty since I didn't see anything mentioning it on the packaging. He gave me a look like "are you dumb" as he told me that none of the torque wrenches they carried had lifetime/replacement warranties. I walked out of the store without a torque wrench. I'm still looking for a good one that's still reasonably priced (I really need one too)

I have a craftsman torque wrench in my tool box. I use it on lug nuts/bolts and that is it. Would not trust it for anything requiring more precision then that. My go to torque wrench is about 400 bucks. Worth every penny.

[Madusa]

What reason did they give you?

They told me no without a reason, took it to the Durango Sears and Farmington Sears, even went online. I've heard since Sears sold the Craftman name to another company the new company does not have to honor the old warranty. Know I see Craftman tools in other stores (true value, ect.)

[Bowtie]

They don't warrant torque wrenches anymore because they are considered precision instruments and to many people were using them as breaker bars.They are going downhill because 95 % of consumers shop on price and not service or selection.

[TFOGGER]

They don't warrant torque wrenches anymore because they are considered precision instruments and to many people were using them as breaker bars.They are going downhill because 95 % of consumers shop on price and not service or selection.

Since they can't offer superior service, better quality, or greater selection, they had best compete on price, and they're failing badly.

[Bowtie]

Since they can't offer superior service, better quality, or greater selection, they had best compete on price, and they're failing badly.

Race to the bottom.