Computer connection problem. Its my kids school computer, I need help.

[HBARleatherneck]

delete

[Ronin13]

Did you try resetting the router? Unplug for about 60 sec, plug back in, wait for it to reset itself and try to connect again.

[HBARleatherneck]

delete

[cfortune]

Windows machine I take it?

Press and hold the windows key then press "R". This opens up a run prompt. In the run prompt, type "cmd" and hit enter. This will open up a command prompt. From there, type "ipconfig" and hit enter. You should get a listing of all your network adapters and state of each one.

You should find at least one that displays IPv4 information, subnet mask, and default gateway. Can you verify that information is there and provide it?

[bigmyk2k]

What OS are you running? Guessing either Windows XP or 7. May need to enable the connection on the computer. Done different ways on the two.

[HBARleatherneck]

delete

[cfortune]

You want to type cmd in the run box then ipconfig in the black window that pops up. typing ipconfig in the run box runs the command but exits immediately after.

[HBARleatherneck]

its XP.

[Sawin]

Keep the laptop plugged in to the network cable, and restart the laptop, not the router. Once it boots back up, try going to someplace like google that doesn't require any browser plugins (flash, java, silverlight, shockwave, etc.) I had a laptop recently fail to load the default MSN homepage because of plugins, but other sites loaded alright.

[HBARleatherneck]

delete