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  1. 12-20-2012, 14:41 #1
    Fentonite
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    Default Kahr customer service...

    ROCKS!!!

    The mag release on my little PM9 started getting too touchy, and it would release the mag from just light touch while firing. I called them, and they were really friendly and interested in fixing the problem. They're sending me an upgraded mag release (at no charge), which they say should fix it. We'll see how it goes, but if it doesn't solve the problem, they said I can send it back and they'll handle it. That's how all customer service should be.
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  2. 12-20-2012, 16:34 #2
    OneGuy67
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    I've had good experience with them as well. They certainly seem to go out of their way to help their customers. I even had them work on a gun I bought used from a pawn shop that had a minor issue. They did it for free.
    “Every good citizen makes his country's honor his own, and cherishes it not only as precious but as sacred. He is willing to risk his life in its defense and is conscious that he gains protection while he gives it.” Andrew Jackson

    A veteran is someone who, at one point in his life, wrote a blank check made payable to 'The United States of America ' for an amount of 'up to and including my life.'

    That is Honor, and there are way too many people in this country who no longer understand it.
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  3. 12-22-2012, 20:10 #3
    HoneyBadger
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    Anyone ever called or inquired about a barrel peening problem? Seems prevalent with the VA and VB series PM9s... and I just happen to have one with some mild peening.
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  4. 12-24-2012, 12:17 #4
    HoneyBadger
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    Got this email in response to my inquiry:
    Good morning. I am sorry to hear about the experience. If you can reply
    with some photos I would be happy to help answer your question. I
    appreciate any assistance.
                       sincerely,
                                               Jay
    Kahr Customer Service
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    "When law and morality contradict each other, the citizen has the cruel alternative of either losing his moral sense or losing his respect for the law." -Frederic Bastiat

    "I am a conservative. Quite possibly I am on the losing side; often I think so. Yet, out of a curious perversity I had rather lose with Socrates, let us say, than win with Lenin."
    ― Russell Kirk, Author of The Conservative Mind
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  5. 12-24-2012, 12:32 #5
    Fentonite
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    Quote Originally Posted by HoneyBadger View Post
    Anyone ever called or inquired about a barrel peening problem? Seems prevalent with the VA and VB series PM9s... and I just happen to have one with some mild peening.
    Ive had a few failures to feed with certain HP ammo. I read that this happened some with the early models (mine is a "VA".... serial number). I called, and they said to send it to them, and they'd inspect and polish it, then be sure it worked. I'll update when it comes back.
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  6. 12-27-2012, 13:26 #6
    HoneyBadger
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    I just got around to sending some pictures in. I'll update when I receive a reply.
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    "When law and morality contradict each other, the citizen has the cruel alternative of either losing his moral sense or losing his respect for the law." -Frederic Bastiat

    "I am a conservative. Quite possibly I am on the losing side; often I think so. Yet, out of a curious perversity I had rather lose with Socrates, let us say, than win with Lenin."
    ― Russell Kirk, Author of The Conservative Mind
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  7. 12-27-2012, 13:53 #7
    HoneyBadger
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    I just got a reply.. Very quick! The CS rep wants my name, address, and gun SN so he can set up a return authorization.
    My Feedback

    "When law and morality contradict each other, the citizen has the cruel alternative of either losing his moral sense or losing his respect for the law." -Frederic Bastiat

    "I am a conservative. Quite possibly I am on the losing side; often I think so. Yet, out of a curious perversity I had rather lose with Socrates, let us say, than win with Lenin."
    ― Russell Kirk, Author of The Conservative Mind
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  8. 01-04-2013, 17:56 #8
    pumpgun
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    I have not had any problems with my CW45, but it is good to know that I can look forward to good customer service if I require it.

    tom
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  9. 01-04-2013, 19:27 #9
    Fentonite
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    I got my barrel back in the mail yesterday. Polished up very nicely! It'll dry-feed ANYTHING now. I haven't had a chance to shoot it yet, but expect that it's gonna be exactly as it should be. I'll post if its not...
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  10. 01-04-2013, 19:36 #10
    StreetDoctor
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    I wish S&W was the same way.. can't even get a live person on the phone and they've had my practically brand new MP340CT for repair for nearly 3 weeks without word.
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