Their FALs aren't bad. Their FAL parts are pretty good.

As mentioned above, for the longest time they were damn near the only game in town for 922(r) compliance parts for FAL, and could afford to be a little sloppy with their customer service. I guess they learned some bad habits.

My experience (again, with FALs and not ARs) is that I'd order from them again, but not for anything that I needed any time soon.