What do you know about Freedom Munitions?

[Special Ed]

I'll add another turd to the punchbowl.

Since "The Panic" started, it's hit or miss as to whether or not you'll receive your entire order. I ordered 240 rounds of .308 150gr New and 100 rounds of .223 55 gr. reman. I got an email two weeks later stating that my order had shipped. When I looked at my order page, it showed that both items had shipped. HOWEVER, when I looked at the details for my order, it showed that only the .223 had shipped and that the .308 part of my order was canceled. I only checked the details because they had done this exact same thing to my previous order.

1. Even if what you order is in stock when you order it, they could end up canceling it on you because they've "run out of components"
2. They'll never tell you they've canceled part of your order in the shipping email they send you (I asked them to do this as a matter of customer courtesy and was told that it's too much work)
3. If they cancel part of your order, you'll have to reorder what you didn't get because they don't track what they didn't ship (once they mark an item as "shipped," it no longer shows as needing to be filled)
4. If you reorder (assuming it shows in stock again), you'll go right to the back of the line where you started

I think the problem is that they put high volume orders ahead of smaller orders. Since they produce ammo for ranges and other groups, you're the little guy on the totem pole so are likely to get screwed in favor of "more important" people. It should be noted that when they canceled my .308, a post on Facebook indicated that they had a shit ton of it in their retail store. They're picking and choosing whose order to fill. It's shitty customer service.

[JM Ver. 2.0]

I'll add another turd to the punchbowl.

Since "The Panic" started, it's hit or miss as to whether or not you'll receive your entire order. I ordered 240 rounds of .308 150gr New and 100 rounds of .223 55 gr. reman. I got an email two weeks later stating that my order had shipped. When I looked at my order page, it showed that both items had shipped. HOWEVER, when I looked at the details for my order, it showed that only the .223 had shipped and that the .308 part of my order was canceled. I only checked the details because they had done this exact same thing to my previous order.

1. Even if what you order is in stock when you order it, they could end up canceling it on you because they've "run out of components"
2. They'll never tell you they've canceled part of your order in the shipping email they send you (I asked them to do this as a matter of customer courtesy and was told that it's too much work)
3. If they cancel part of your order, you'll have to reorder what you didn't get because they don't track what they didn't ship (once they mark an item as "shipped," it no longer shows as needing to be filled)
4. If you reorder (assuming it shows in stock again), you'll go right to the back of the line where you started

I think the problem is that they put high volume orders ahead of smaller orders. Since they produce ammo for ranges and other groups, you're the little guy on the totem pole so are likely to get screwed in favor of "more important" people. It should be noted that when they canceled my .308, a post on Facebook indicated that they had a shit ton of it in their retail store. They're picking and choosing whose order to fill. It's shitty customer service.

It's not poor customer service....

Lemme run it by you this way.... Cancel a $50-$60 order to fill a $5k-$6k order.... Or cancel the $5k-$6k to fill a single $50-$60 order....

Or maybe this way.... Cancel a long standing, high volume, loyal, repeat customer's order to fill a no name, single person, low volume, one off order?


Does any of that make any sense to you?

Yep, you're right, your piddly little 100 round order is the low man on the pole.

[hollohas]

Their website sucks, shopping cart was failing yesterday

My guess is it was over capacity. Small company/basic website might not be able to accommodate the extra traffic. They completely shutdown their online ordering today to give them time to catch-up.

I have only ordered bullets from them but they are great.

[Special Ed]

Let me run it past you this way (from a customer service perspective, not a $$$ perspective, since you've stated it's not poor customer service)........

1. You go into McDonald's and order a Big Mac and fries
2. Right behind you comes in a construction worker who comes in every day and orders 10 Big Macs. He places his regular order of 10 Big Macs.
3. You're told, "Here are your fries." with no explanation as to why you didn't get your Big Mac. When you press for an answer, you're told, "We had your Big Mac when you ordered it but because our regular customer came in and we needed that Big Mac for them."
4. You're told that if you want a Big Mac you have to go to the back of the line and wait behind the other 20 people who also just came in wanting Big Macs. You're not given the option of stepping to the side to wait while more Big Macs are made so you can get the next one up.

Are you happy with this solution? Do you think this is good customer service?

If you screw one customer over in favor of another, it IS poor customer service no matter the dollar amount involved. It is the very definition of poor customer service. Good customer service means treating EVERY customer as if they're the most important. It means that the guy who places a small order is just as valuable to the company as the one who places a large order. It means that if you can't fill the small order, you try to work with that customer to find a solution that you both can live with. You don't just give them an, "Oh well, little man," and go on your merry way.

Good financial sense does not necessarily equal good customer service. So whereas yes, your argument for this being of sound financial judgement makes sense, it does not mean that what they're doing is good customer service.

Does any of that make sense to you?

[mahabali]

In my experience, good company, good customer service, good product.

[Special Ed]

Good product, yes. I've run their 9mm, .40 S&W, .45 ACP and .223 without a problem...both new and remanufactured.

[mackbamf]

I did get the email stating that due to high demand that all orders are not guaranteed. I'm hoping that I made it under the bar just in time and that it will ship in the next few weeks. I will just cross my fingers and see. Either way I get what I get...

[funkymonkey1111]

100 rounds? don't go crazy!

i really like the freedommunition ammo--i start at the blaster page--it's every bit as good as their regular ammo. i don't need a case to shine like it came out of a treasure chest to work for me.

[Special Ed]

100 rounds? don't go crazy!

I prefer to see for myself that something is going to work in my firearm before spending money on large orders. It's my ammo version of the stinky pinky test

[colorider]

I prefer to see for myself that something is going to work in my firearm before spending money on large orders. It's my ammo version of the stinky pinky test

Now that there made my day. Blahahahahaha. Funny shit. And true. I remember having to sell a case of ammo because my LMT did not work well with it. Would have tested the waters first. So to speak.
Las far as freedom goes, just got my 3rd shipment. 2000 9mm and 1000 40sw. 3 weeks from order to my door.