What's with the attitude from gun stores?

[XC700116]

I have walked out of a few gun stores because of their attitude. Jensen has gotten a lot better for the record, but sometimes you just have to get an attitude with them. I went to 5280 once and will never go back, F'em.

Yes they have, I've managed to feel out who I will and won't deal with in there (the ones I won't are all gone now), and have been in and bought enough from them to be recognizable to them as a repeat customer. The last 2 times I was in there it's like they flipped a light switch in regaurds to me. I know this sounds really stupid, but having BTDT, I fully understand it. They are a very busy shop (even in normal times) with good prices and having to spend a half hour or 45 minutes with looky loos all day one after another while good customers that want to buy are waiting doesn't put you in a customer service frame of mind all the time. The biggest thing that impresses me, is that I have NEVER seen any of the currrent staff standing around doing jack squat when a customer is waiting or would like some questins answered. Most all of them are nearly running around the place to help people, and get things done ASAP.

[sneakerd]

Also, we're almost always understaffed. Very difficult to find qualified, intelligent staff in the gun business who are willing to put up with the low pay and long hours.

[ipleadda2nd]

Also, we're almost always understaffed. Very difficult to find qualified, intelligent staff in the gun business who are willing to put up with the low pay and long hours.

Yep, there's always two sides to every story. Thanks for the input.

[FireMoth]

In my case, I'm just a dick. Even outside the shop

[theGinsue]

In my case, I'm just a dick. Even outside the shop

Not with me you're not, you guys always treat me well. I remember in my visit last month we had to stop our conversation a couple of times so you could address newly entered customers and ask if they needed any help. That's good customer service right there.

[font=sarcasm] BTW, I don't see any on your shelves, but I'm looking for a [Insert one or more: "high cap clip" / "assault rifle" / "tactical" something or other / BCG / .223 ammo / PMAG], do you have any in the back? [/sarcasm]

[Teufelhund]

Not with me you're not, you guys always treat me well. I remember in my visit last month we had to stop our conversation a couple of times so you could address newly entered customers and ask if they needed any help. That's good customer service right there.

[font=sarcasm] BTW, I don't see any on your shelves, but I'm looking for a [Insert one or more: "high cap clip" / "assault rifle" / "tactical" something or other / BCG / .223 ammo / PMAG], do you have any in the back? [/sarcasm]

LOL actually the last three times I was in there, I asked Mike for some random part and he had to go get it out of a box in the back.

[Monky]

In my case, I'm just a dick. Even outside the shop

I don't think you're a dick. Shitty pool player.. but not a dick.

[PugnacAutMortem]

It's mostly because we're pretty tired of the last 5 weeks of balls to the wall insanity open to close. It's getting harder and harder to be friendly and pleasant when 90% of the questions are- "Do you know when my background check is going to be done?"
-or- "Do you have any AR-15s?" -or- Why can't you order me one?" -or- "Do you have any 223/5.56 ammo? -or- "What's going to happen with the pending legislation?" (like we have a crystal ball). I could go on and on. All the while- the phone never- EVER stops ringing in the background.

Also, we're almost always understaffed. Very difficult to find qualified, intelligent staff in the gun business who are willing to put up with the low pay and long hours.

Excuses, excuses.

You know, that is kind of the deal with retail. Folks have questions for you. It is almost assured that everyone that has that question will not be in the store at the same time so you can answer it once. If it's really that hard for you to be friendly and answer questions then you shouldn't be working with the general public.

I worked as a server in restaurants my entire college career. You want to talk about the same questions all the time? Every single table, every single night would ask the same questions. Guess what? Never got pissed off about it, never answered the questions without a smile on my face. It's NOT hard to be friendly folks. I could wait on the damn president and 1st lady and be friendly, even though on the inside my fire of hatred would be burning.

I just have absolutely zero tolerance for poor customer service. It's not that damn hard. And yes, nearly every gun shop I've been in (with the exception of BluCore and JJ @ Small Arms Supply) has had poor customer service at some level.

[sneakerd]

I wasn't bitching trlcavscout, just telling it like it is- beyond that you can f off.

[trlcavscout]

I wasn't bitching trlcavscout, just telling it like it is- beyond that you can f off.

Oh wha, I have to lean on the counter and answer stupid questions