What's with the attitude from gun stores?

[PugnacAutMortem]

It's mostly because we're pretty tired of the last 5 weeks of balls to the wall insanity open to close. It's getting harder and harder to be friendly and pleasant when 90% of the questions are- "Do you know when my background check is going to be done?"
-or- "Do you have any AR-15s?" -or- Why can't you order me one?" -or- "Do you have any 223/5.56 ammo? -or- "What's going to happen with the pending legislation?" (like we have a crystal ball). I could go on and on. All the while- the phone never- EVER stops ringing in the background.

Also, we're almost always understaffed. Very difficult to find qualified, intelligent staff in the gun business who are willing to put up with the low pay and long hours.

Excuses, excuses.

You know, that is kind of the deal with retail. Folks have questions for you. It is almost assured that everyone that has that question will not be in the store at the same time so you can answer it once. If it's really that hard for you to be friendly and answer questions then you shouldn't be working with the general public.

I worked as a server in restaurants my entire college career. You want to talk about the same questions all the time? Every single table, every single night would ask the same questions. Guess what? Never got pissed off about it, never answered the questions without a smile on my face. It's NOT hard to be friendly folks. I could wait on the damn president and 1st lady and be friendly, even though on the inside my fire of hatred would be burning.

I just have absolutely zero tolerance for poor customer service. It's not that damn hard. And yes, nearly every gun shop I've been in (with the exception of BluCore and JJ @ Small Arms Supply) has had poor customer service at some level.