Quote Originally Posted by DCFGuns View Post
Customer service is a priority at DCFGuns and issues that arise such as the ones you listed are important to us. I will be sending you a private message with my contact information. I would like the opportunity to address them and ensure any corrections in our staffs actions are corrected immediately. It is not acceptable for our customers to come into our store without be welcomed and acknowledged. It is also not acceptable for our customers to feel as though they are being ignored or provided with less than happy to help you attitudes. We have our membership card maker on site and T-Shirts in stock since we opened in November. They are available for pick up 7 days a week 10-7 and we are always happy to make a new one on the spot for new customers at time of enrollment.
I consigned a firearm that was sold at the last tanner. The contract doesn't say anything about 30 days waiting time for a check, but was told by the nice lady, Angela over the phone that it's the waiting time and its in the contract. No big deal, but it'd be nice to know the detail upfront, and perhaps in writing.

Customer service wise, it has been great, I am picking up more mags next time I stop by. Thanks for stopping by the forum!