Palmetto State Armory Sucks

[kfr]

Ordered some Federal XM193 for 5.99 and box from Palmetto State Armory and received Independence XM193I that was selling for 5.79. The idea of shipping it back sounds like a PITA. Their customer service sucks. The prices are pretty good but when they fuck up you are on your own.

[fly boy]

call them and tell them about the mix-up and maybe they'll work with you a bit? *shrugs*

[hurley842002]

Seems this is how most are handling businesses these days, coming onto public forums to bitch and complain, before giving the company a chance to fix the issue. Humans can't get 100% of things right 100% of the time.....

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[Grant H.]

Seriously?

Call them. They'll make it right. I know the common move is to take the internet story of "their customer service blows" and run with it, but I have called them a couple times and they have been more than willing to help me out.

[Sawin]

I can tell you from years of patronage that Palmetto State Armory does NOT suck.... as others have said, call them!

[kfr]

Already called them. Options are 1. $10 credit and keep this hot ammo that I didn't order. 2. Pack this shit up and take it to the UPS facility and ship it back at my expense and receive a gift card from PSA to reimburse shipping and the price delta. The customer service reps were anything but customer customer service. I'm not asking for free ammo but they could credit me the return shipping or even a portion of it to keep the M193I that I made a conscious decision not to buy. NOPE. Fuck them.

[kfr]

Seems this is how most are handling businesses these days, coming onto public forums to bitch and complain, before giving the company a chance to fix the issue. Humans can't get 100% of things right 100% of the time.....

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Aren't you sweet knowing all that social snowflake stuff. When I order big heavy boxes or ORD-M I expect to get what I paid for so I don't have to ship it back.

[hurley842002]

Aren't you sweet knowing all that social snowflake stuff. When I order big heavy boxes or ORD-M I expect to get what I paid for so I don't have to ship it back.
Huh, seems like crying on an internet forum is the snowflake thing to do, no?

[kfr]

Huh, seems like crying on an internet forum is the snowflake thing to do, no?

If I were a crying snowflake, I'd ask you to pack it up and ship it back for me. Now blow me hooker and go troll another thread.

[davsel]

Already called them. Options are 1. $10 credit and keep this hot ammo that I didn't order. 2. Pack this shit up and take it to the UPS facility and ship it back at my expense and receive a gift card from PSA to reimburse shipping and the price delta. The customer service reps were anything but customer customer service. I'm not asking for free ammo but they could credit me the return shipping or even a portion of it to keep the M193I that I made a conscious decision not to buy. NOPE. Fuck them.

Wait, you want to keep the ammo and have them credit you the shipping it would have cost you to send it back to them?
After they offered you a $10 credit to keep the ammo?

[mattiooo]

http://i1.kym-cdn.com/photos/images/newsfeed/000/353/279/e31.jpg

[funkymonkey1111]

Wait, you want to keep the ammo and have them credit you the shipping it would have cost you to send it back to them?
After they offered you a $10 credit to keep the ammo?


Well, they sent him cheaper ammo--he ordered $5.99 per box ammo and got $5.79 ammo. if he ordered a case (doesn't say), that would be a $10 difference.

[hurley842002]

After finally getting the whole story in post #6, the OP seems to have a valid complaint, that being said, based on his maturity level, and the way he escalates things, I'd be completely happy if he had no ammo at all....

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[kfr]

Wait, you want to keep the ammo and have them credit you the shipping it would have cost you to send it back to them?
After they offered you a $10 credit to keep the ammo?
You must have been a Marine. I ran out of coloring books so I'll break this down for you.

I ordered Fed XM193 50 boxes for $5.99= $299.50.
I received Independence XM193I 50 boxes for $5.79= $289.50. The invoice in the box clearly states Fed XM193 50 boxes.

That is where $10 comes from.

So PSA says they will credit the $10 delta to my credit card (which they owe me anyway)

or they will give me a return authorization (I pay return shipping) for a $47 PSA gift card to pay for shipping in both directions. Net gain = zero and I'm stuck with a fucking gift card and out time and trouble to correct their mistake. Does it sound unreasonable to be credited something in return for fixing their fuck up?

[davsel]

Well, they sent him cheaper ammo--he ordered $5.99 per box ammo and got $5.79 ammo. if he ordered a case (doesn't say), that would be a $10 difference.

Right, so PSA offered to pay back the difference, or pay for return shipping and send him what he ordered. Either way, the OP gets what he paid for, for the price PSA advertised.
However, it appears the OP wants to keep the ammo and get paid back more than the difference? For what, inconvenience?

I've ordered through PSA many times, and have nothing negative to report.

Sounds like PSA is offering him a fair deal IMO.

[davsel]

You must have been a Marine. I ran out of coloring books so I'll break this down for you.

I ordered Fed XM193 50 boxes for $5.99= $299.50.
I received Independence XM193I 50 boxes for $5.79= $289.50. The invoice in the box clearly states Fed XM193 50 boxes.

That is where $10 comes from.

So PSA says they will credit the $10 delta to my credit card (which they owe me anyway)

or they will give me a return authorization (I pay return shipping) for a $47 PSA gift card to pay for shipping in both directions. Net gain = zero and I'm stuck with a fucking gift card and out time and trouble to correct their mistake. Does it sound unreasonable to be credited something in return for fixing their fuck up?

Easy now sweetheart.

So, you're stating you want to keep the ammo and get a $47 ($37 when you subtract the $10 "delta") credit because PSA shipped you the wrong box?

[mattiooo]

Does it sound unreasonable to be credited something in return for fixing their fuck up?

Yes. They made a mistake. They are refunding your shipping and will send you the correct ammo. You want a prize because someone stacked the wrong ammo in the box?

[kfr]

OK I give, you guys win. My moral compass must be fucked. It's not worth my time and effort to ship the Israeli ammo back to get the Fed XM193 I ordered. I won't spend another dime there.

[WillysWagon]

Keep it 'civil' in this thread please !!
No need for name calling and the like.

[SuperiorDG]

Take the 10 bucks and go shoot that cheep ammo up. I doubt there is a big difference in how it shoot and it's not like you would take either to war or use for home defense. Just saying.

[izzy]

I'd be annoyed too but probably just take the $10 and shoot the ammo they sent.

[davsel]

I did not spend 21 years, 5 months, and 26 days behind stateside desks in air conditioned offices in the enlisted Air Force for someone to haul-off and call me a Marine.

Someone owes the Marine Corps an apology.

[funkymonkey1111]

Right, so PSA offered to pay back the difference, or pay for return shipping and send him what he ordered. Either way, the OP gets what he paid for, for the price PSA advertised.
However, it appears the OP wants to keep the ammo and get paid back more than the difference? For what, inconvenience?

I've ordered through PSA many times, and have nothing negative to report.

Sounds like PSA is offering him a fair deal IMO.

Me, neither. Only complaint I ever had with PSA was sometimes they were slow

[BushMasterBoy]

I figured they would email you a shipping label. Put it on the box. Call UPS to pick it up at your residence. Maybe Occams razor is too complicated to understand.

[crays]

I did not spend 21 years, 5 months, and 26 days behind stateside desks in air conditioned offices in the enlisted Air Force for someone to haul-off and call me a Marine.

Someone owes the Marine Corps an apology.

[ROFL1]

[hollohas]

Federal has a $50 rebate right now for that.

Edit : I missed the gift card was to cover shipping.

Either way, send it back and get the Federal so you claim the $50 rebate.

PS - PSA has always been great to me.

[TFOGGER]

I did not spend 21 years, 5 months, and 26 days behind stateside desks in air conditioned offices in the enlisted Air Force for someone to haul-off and call me a Marine.

Someone owes the Marine Corps an apology.


It's a good thing I set my drink down before I got to that point, or someone would owe me a new monitor...[LOL]

[Squeeze]

By far the most immature responses from any thread I've read on here yet. Absolutely disgusting. We are supposed to be better than this.

[BushMasterBoy]

Occams razor...so you guys don't think I'm being perverted. Just means the simplistic approach is usually the best.


https://en.wikipedia.org/wiki/Occam%27s_razor

[clodhopper]

or someone would owe me a new monitor...[LOL]

I suppose you want a return shipping too?!? Sheesh!

[clodhopper]

Occams razor...so you guys don't think I'm being perverted. Just means the simplistic approach is usually the best.


https://en.wikipedia.org/wiki/Occam%27s_razor

Nice try. We still think you are a pervert.

[kfr]

I did not spend 21 years, 5 months, and 26 days behind stateside desks in air conditioned offices in the enlisted Air Force for someone to haul-off and call me a Marine.

Someone owes the Marine Corps an apology.

I was in the chair force too. I need my air conditioning, comfortable beds and hot meals. To all the Marines out there, I sincerely apologize for making fun of coloring books.

[ChunkyMonkey]

Davsel's response won the internet for today. [ROFL1]

[Seamonkey]

I did not spend 21 years, 5 months, and 26 days behind stateside desks in air conditioned offices in the enlisted Air Force for someone to haul-off and call me a Marine.

Someone owes the Marine Corps an apology.

+11111111111

Thanks for the laugh today

[OtterbatHellcat]

That Marine apology post was pretty damn funny.

I gotta be fair though and say the coloring book apology was also fairly good.

[spqrzilla]

I've been looking for a good business where I don't have to deal with customers. Any ideas?

[OtterbatHellcat]

Morgue?

Naw...still pesky relatives and such.

[BushMasterBoy]

I've been looking for a good business where I don't have to deal with customers. Any ideas?

Mining, you just deal with stubborn rocks. The nice part is that the problem is solved with high explosives. The gold is easy to sell.

[spqrzilla]

I like the way you think.

[fly boy]

[sheepshagger][sheepshagger][sheepshagger][sheepshagger][sheepshagger][sheepshagger]


IBTL

[OtterbatHellcat]

Mining......Win.

[facepalm]

[Great-Kazoo]

I've been looking for a good business where I don't have to deal with customers. Any ideas?

Actually mine, franchises available.

It's called

HEY STOOPID!
The walk in clientele is better than expected .

[spqrzilla]

I think I'm already in that business. (I wish I could tell today's story ....)

[OtterbatHellcat]

What are the franchise opportunities?

[fitterjohn]

I think you guys just don't realize that the op has never made a mistake in his life, and probably doesn't realize other people do sometimes.

[Fentonite]

Biting my tongue so I don't get in trouble. I'll just go color.

[hurley842002]

Biting my tongue so I don't get in trouble. I'll just go color.

I should have just bit my tongue...

[Mazin]

Biting my tongue so I don't get in trouble. I'll just go color.

Poke Poke Poke [Coffee]


I should have just bit my tongue...

but then you'd have a swollen tongue instead of chest like some people (see what I did there [Coffee])


other than long wait times I've had no issues with PSA.

[Ah Pook]

Enough snowflakes to build a [Snow]. I was going to try and come up with a constructive reply but it eluded me.

[GilpinGuy]

<snip>I was going to try and come up with a constructive reply but it eluded me.

The very first reply nailed it, but the OP didn't like PSA's acceptable (IMHO) solution to the mistake.

Yeah, it's frustrating when stuff shows up and it's broken or just wrong, but people make mistakes sometimes (me, Tuesday, too many beers....man). As long as they make it right, cool. If they toss you a "prize" as well, then that's even cooler of them but it certainly isn't mandatory.

Too bad Amazon doesn't ship ammo. We've bought probably a hundred items from them - never once a problem except slower than promised shipping times, which they corrected months ago.

[WETWRKS]

My only issue is they should pay him for the return shipping. Gift card really doesn't cut it for his expense to ship it back. That or send a return label.

[Gman]

IBGH

(In Before the Group Hug)

[GilpinGuy]

My only issue is they should pay him for the return shipping. Gift card really doesn't cut it for his expense to ship it back. That or send a return label.

Valid point. A gift card for PSA is kinda cheesy I guess. A return label is the way to go. Shit, just email it to him and he can print it and put it on the box. S&W did that with a recall a while back. Went smooth as silk.

[DenverGP]

A return label is the way to go. Shit, just email it to him and he can print it and put it on the box. S&W did that with a recall a while back. Went smooth as silk.

I just had an ammo mix up with Sportsmans Guide. Ordered a case of Wolf Gold for about 24 cents per round (with club discount and a new customer discount). When it was delivered a week later, I found they had shipped me regular wolf steel cased stuff. They had me take a few pics and email them, and then they sent me an email with a prepaid return shipping label to have fedex take it back to them. Took about a week from the day I shipped it out until I got the correct stuff, but happy with the service.

[MrPrena]

+1 return label.
Buyer has rights to receive a correct item as an primary option.
Distant 2nd option is keep the WRONG product and get partial refund which PSA offered.

[kidicarus13]

Whatever PSA's business model, it seems to be working.

[Colorado Osprey]

I've been looking for a good business where I don't have to deal with customers. Any ideas?
Data entry... no human interaction or phone calls and it makes some suicidal. Politician?
Customers are not that bad. Without them there is no business because there is no one paying for a service.

BTW, just placed an order with PSA

[Great-Kazoo]

+1 return label.
Buyer has rights to receive a correct item as an primary option.
Distant 2nd option is keep the WRONG product and get partial refund which PSA offered.

Yes he/she/shim what ever they identify as does.

Complaining about the service, that too. But to have the thread fall in to name calling.

Should at least wait til they have 100 or so post before doing so [Beer]

[MED]

I've ordered from them numerous times, and I have nothing but good to say. Here's my experience with their customer service. I called them up; "remember that run of bad FCGs you had s few years ago? Well, I'm installing a couple lower parts kits I ordered back then that unfortunately have this issue...anything we can do about it?" Response: "Couple new ones on the way." ...no questions asked no returns needed. I've ordered lots of gun parts, optics, ammo, etc. from them over the years.

[MrPrena]

Yes he/she/shim what ever they identify as does.

Complaining about the service, that too. But to have the thread fall in to name calling.

Should at least wait til they have 100 or so post before doing so [Beer]

100 is very generous. :)