Beware - The Rustic Flag Company [Archive] - Colorado AR-15 Shooters Club Discussion Forums

hollohas

11-03-2018, 21:45

Beware of The Rustic Flag Company. Bit of a long post below, but I want the interwebs to know how much this company sucks.

I placed an order with The Rustic Flag Company for a large wooden American flag on May 26th. The item's description said it was handmade, 10 weeks to ship. Cool no problem. These flags look AMAZING. Plus, they said they were veteran owned and employed veterans.
They charged up-front. It was a big 60% off sale so I paid a little over $100.

A month later I received an email update saying I was 4 weeks into my wait and that they "have 40 veterans, Reserves members, and patriots that work diligently to craft these one of a kind pieces of heritage for you and your family to enjoy for a lifetime. Our team takes great pride in each flag they build. You can rest assured the flag you receive will be of incomparable quality. We appreciate your patience with us during our meticulous process."

I thought awesome, these guys are top notch.

2 weeks later I get another email update. They said they were 4 weeks behind schedule because they got so many orders at the same time as mine and they would be contacting me again at week 10. Once again I thought, cool, these guys are working hard and keeping me updated. I can wait.

Then sure enough, I got another email right at week 10. This time they said they were behind and can't give an estimate of time to ship. But not to worry, great things take time. I think well, OK, at least they are honest, I can wait. Boy was I wrong.

At week 14 I got an email that said I was 12 weeks into my wait. I thought, hold on, now these guys are misrepresenting shit in their emails. So I start doing some digging. The lead times posted on their website had finally been revised from the earlier promised 10 weeks, but now said 12-14 weeks. Hell, I'm past that when I got this email. So I checked Facebook. They had their reviews disabled and were busy deleting negative comments. Then I checked BBB. Whoa boy, these guys have a LONG, LOOOOONG history of doing the exact same shit they are currently doing to me. Hundreds of bad reviews. Many of the complaints were from people that ordered months before me saying they were waiting 20+ weeks for their orders. That proves the company had straight up lied when they described the lead time as 10 weeks when I ordered. And many complaints the company had responded to with an argumentative tone. Some of the company's responses said they had refunded only for the customer to comment a week later that they hadn't received a refund. At about the same time I get a Facebook ad and these guys were running a 60% off sale again!!!! Months behind in production and they are loading the backorders yet again.

On Oct 1st (18 weeks since my order) I sent them an email asking for an update. No response. 2 weeks later I emailed again. Nothing. That same day I got on Facebook again to see if other people are having issues too. They had changed the name of the company on Facebook! They changed to RFC Tactical Sports. Their post explained the name change saying they sold their FB following to raise funds. I don't even know what that means, but this company had at LEAST 20 weeks of paid for backorder CASH and they still needed to raise money?? WTF!?! Their post also explained that they shutdown the phones and email to get more people making flags. They apologized for the communication problems the past "WEEK" (It's been a lot longer than that) and then they went into a bunch of bullshit saying what good moral people they are and that they don't want to hurt anyone and they most certainly aren't giving up. Yeah, Bullshit.

The owner was busy responding to comments, explaining the problems. Basically they didn't have enough employees but they also didn't have money to hire more. But they would be catching up on emails and had 6,000 to go through. So on Oct 19th I sent yet another email asking what's up. Nothing. A few days later the owner posted in a comment that they were down to only 1,000 emails left to answer. Here we are on Nov 3rd and I still haven't received an email from them, they aren't answering their phones and they aren't answering FB messages. But they still appear to have the time to delete negative comments. And the BBB complaints continue to rack up from people who ordered as far back as March. The few BBB complaints that had been responded to said things like "you've been refunded" or "your flag shipped today" only for some of those customers to respond to say that they never got the refund or their flags. And now they have ordering shut down on their website. I hope that's good news in order to give them time to catch up like the should have done months ago, but I'm expecting isn't. I think their ponzi scheme is finally coming to an end and they are out of money.

The owner of The Rustic Flag Company is a guy by the name of Justin Scott and they now call it RFC Tactical Sports on Facebook. I would suggest that if they ever open up for orders again that you avoid them like the plague. This company is 100% full of BS. Don't buy shit from them.

https://the-rustic-flag-company.myshopify.com/
www.therusticflagcompany.com
https://www.facebook.com/pg/therusticflag/

The Rustic Flag Company
206 W. Eaton St (921.83 mi)
Trenton, Tennessee 38382
(731) 855-1805

Wolfshoon

11-03-2018, 21:59

How did you pay? Credit card would be easy to do a charge back.

SideShow Bob

11-03-2018, 22:09

Looks like we may need to start using The Rustic Flag Company, Justin Scott and of course RFC Tactical Sports of Trenton, Tennessee in posts to get the word out about their shitty dealing.

fitz19d

11-03-2018, 22:13

Irving

11-03-2018, 22:14

I know a Justin Scott that lives here and has nothing to do with this company, but it doesn't matter because we run a tight ship here and always mention the company and city name as well.

It's too bad that "veteran owned" is just a cheap marketing ploy now.

SSChameleon

11-03-2018, 22:34

So you're saying Rustic Flag Comapny is worse than Les Fletcher of Plano Tx?

MrPrena

11-03-2018, 22:58

Thanks for the post.
I would NOT do business with The Rustic Flag Company, Justin Scott and RFC Tactical Sports of Trenton, Tennessee

wyome

11-03-2018, 23:52

Les Fletcher of Plano,TX is trashy

Great-Kazoo

11-03-2018, 23:56

Group Buy ?

[panic]

hollohas

11-04-2018, 07:35

Ya,,,, should have charged back in probably august ish based on this story rather than giving them time to run it out so long. Risk being over a 6 month or whatever a credit card company deems the time in which you have to file a dispute.I should have. In all honesty, I really wanted to believe that this was a good veteran owned company that was having some growing pains and I was trying to give them the benefit of the doubt.

I'm not too worried about being out $100 at this point. I just want to make sure word gets out so other people don't give them money if they ever start taking orders again. And the folks here are the sort that would buy this kind of product from this kind of company. Lord only knows how many other people got screwed. I'd venture a guess it's in the thousands based on how many emails they said they had and the 1.4M followers they have on FB.

Consider this thread as a PSA.

Irving

11-04-2018, 07:46

You posted this same thing on FaceBook right?

Gman

11-04-2018, 08:10

Sounds like Justin Scott got in way over his head.

Veterans are people, so there are still bad apples out there. Has anyone ever confirmed the claim of veteran status, or was that a marketing ploy?

ETA: After visiting the websites linked by the OP, I'm with def90 on their pricing structure. Maybe they weren't charging enough and decided that volume would make them more money?

Reminds me of a joke I heard in college:

2 guys come across a used truck and one gets the bright idea that they could buy the truck and sell watermelons on the side of the road. They buy the truck and buy a truck load of watermelons for $.50 each and then sell them for $.50. At the end of the day, one of the guys wonders why they aren't making any money. The other guy says he thinks he knows why. They need a bigger truck.

def90

11-04-2018, 08:41

My red flag is that I have no idea how a company could sell a product of that type so cheap without going under unless they are sourcing the artwork from China. The materials are cheap but when you look at labor involved in assembly and then the layout and painting aspect on top of the multitude of design options they couldn’t be paying their people any more than minimum wage at best.

Ramsker

11-04-2018, 09:38

Yeah . . . these guys have been building a reputation for this kind of shenanigans for awhile based on some other gun forums I am on.

wyome

11-04-2018, 09:42

This is part of the reason why I try to shop local for as much stuff as I can. Face to face works better than emails and resolution on stuff is a lil easier to do. Of course you can always have problems with local area vendors too

hollohas

11-04-2018, 13:25

ETA: After visiting the websites linked by the OP, I'm with def90 on their pricing structure. Maybe they weren't charging enough and decided that volume would make them more money?

My thoughts exactly. I actually commented something similar on their FB post. Their profit wasn't enough, they ran huge sales to generate cash to finance past orders and it was a downward spiral from there.

They say they are going to honor all orders but I don't see how that is possible. 20+ months of backorders and they don't have any cash to hire help. No way they can pay for that many backorders while also not taking in any new cash. The gig is up.

PS - I don't know why so many companies try to operate on such slim profit margins. The entire point of owning a business is to make money. Not break even. Why cut it so close? I run into that in my industry everyday. My competition selling stuff for low single digit gross profit margin. Why? What's the point? Aren't businesses supposed to make money? Run your business with honesty, integrity, awesome customer service and deliver on your promises and people will be willing to pay a few percent more for what you're selling.

BladesNBarrels

11-04-2018, 17:08

PS - I don't know why so many companies try to operate on such slim profit margins. The entire point of owning a business is to make money. Not break even. Why cut it so close? I run into that in my industry everyday. My competition selling stuff for low single digit gross profit margin. Why? What's the point? Aren't businesses supposed to make money? Run your business with honesty, integrity, awesome customer service and deliver on your promises and people will be willing to pay a few percent more for what you're selling.

Is that why Chinese made products are not selling versus US made, why Amazon is failing, and why the Big Box stores can't get customers?

[Dunno]

Don't shoot the messenger!

[blaster]

Irving

11-04-2018, 17:15

I might have missed it, but would you mind posting what you were interesting in buying?

hollohas

11-04-2018, 18:03

Is that why Chinese made products are not selling versus US made, why Amazon is failing, and why the Big Box stores can't get customers?

[Dunno]

Don't shoot the messenger!

[blaster]Point taken.

However, there are lots of people here that will support a good LGS over buying online even if it costs a bit more. Or will support a good veteran owned company that charges more for their product than they can get it elsewhere (black rifle coffee as one example). It's especially true for fine handmade products as these flags are by all accounts by customers that have received their orders.

So your point contained within your sarcasm is obviously valid. No one can argue that. But it's certainly not universally true. There are countless companies all over the country that are extremely successful even without being the cheapest and one of the most important reasons for their success is the good service they provide.

hollohas

11-04-2018, 18:06

I might have missed it, but would you mind posting what you were interesting in buying?Hand Carved Charred American Traditional - 20" x 34" / Gloss finished flag.

Irving

11-04-2018, 18:24

I looked at their site, and their products do look amazing.

CS1983

11-04-2018, 18:51

Irving

11-04-2018, 19:25

Remote healing is a thing. Colorado used to be a PIP (Personal Injury Protection) state and the way PIP worked at the time, people could claim all kinds of BS medical treatments and PIP would cover them forever. So you'd have some yahoo get into a car accident and the other guy's insurance company would be shelling out who knows how much money to pay for BS like "remote healing" for an undefined amount of time. Total scam.

hollohas

11-04-2018, 20:36

If anyone wishes to support a veteran owned business, I'm filing for Good Thoughts, llc tomorrow. I'll think good thoughts about you for 1, 5, 10, or 15 minutes depending on which time period you buy. My attention span is awful after that, so I don't want to gyp anyone.

Count me in for 15 minutes. I'm happy to pay up front.

Gman

11-04-2018, 20:46

Count me in for 15 minutes. I'm happy to pay up front.

He never made a commitment for *when* you'd get your 15 minutes. Maybe today, tomorrow, 6 months...

TheGrey

11-04-2018, 21:23

They have terrible yelp reviews. Someone on Yelp went through the same thing you did, disputed the charge with their credit card company, and suggested people use EngravetheGrain on Etsy. They have similar products and are far better at the customer service and promptness.

CS1983

11-04-2018, 21:35

He never made a commitment for *when* you'd get your 15 minutes. Maybe today, tomorrow, 6 months...

Just because you own Prayers and Facebook Profile Pic Overlays, Inc. doesn’t mean there’s not enough room in this market for both of us.

hollohas

11-05-2018, 22:21

I'm just going to make my own, using the carved Unions from a company called THAT Flag Company who makes and sells them separately. Here's a video THAT Flag Company produced showing the process.

https://youtu.be/W75Q44h_Px0

https://www.thatflagcompany.com/products/union-for-flag-builders

THAT Flag Company appears to make a very nice similar product and they have top notch ratings from their customers both on FB and BBB.

Mazin

11-05-2018, 22:51

If anyone wishes to support a veteran owned business, I'm filing for Good Thoughts, llc tomorrow. I'll think good thoughts about you for 1, 5, 10, or 15 minutes depending on which time period you buy. My attention span is awful after that, so I don't want to gyp anyone.

Where can I submit a resume? I can at least pay attention for up to 30 min, need a break and a cold compress afterward but I'm gtg [Beer]

Irving

11-05-2018, 22:56

00tec

11-06-2018, 20:32

After looking over these things, and watching a few videos, I just need a table saw to do one.
Could use 2x8s and make one 7.6ftx14.4ft and bolt it to the house.

A few smaller ones would be nice too.

Martinjmpr

11-07-2018, 09:35

Any more when someone advertises their business as "veteran owned" I make sure to keep a hand on my wallet.

colorider

11-07-2018, 11:46

These guys are awesome. I own 2 of their products.
https://www.metalartofwisconsin.com

hollohas

11-11-2018, 19:29

Well, as I expected, my request to The Rustic Flag Company for a refund was ignored. They have ignored every one of my emails politely requesting updates on my overdue order for the past 6 weeks. The Rustic Flag Company are crooks.

https://the-rustic-flag-company.myshopify.com

www.therusticflagcompany.com

Bailey Guns

11-11-2018, 19:50

Any more when someone advertises their business as "veteran owned" I make sure to keep a hand on my wallet.

Sad but true...

hollohas

11-11-2018, 20:25

Sad but true...It is sad and assholes like this Justin Scott the owner of the Rustic Flag Company are the reason. What a disgrace, boasting about prior service to steal folks money.

https://the-rustic-flag-company.myshopify.com

www.therusticflagcompany.com

https://www.facebook.com/pg/therusticflag/

Bailey Guns

11-11-2018, 20:38

Well Justin Scott, owner of The Rustic Flag Company, can kiss my ass.

CS1983

11-11-2018, 20:38

Happy Veterans Day guys. Good Thoughts, LLC is running a Veterans Day special. All veterans get to choose from several good thoughts (nice guy!, what a great person!, I wish I’d served with them!) for approximately 1 minute of thought time.
For dessert, we will think of pineapple MRE pound cake while thinking about doing 20 pushups.

Unfortunately, due to the demand, we cannot think good thoughts about your 2nd ex-wife or lazy stepchildren in their early 20’s (who should probably join the military if they want a free good thought).

Bailey Guns

11-11-2018, 20:40

Are the Good Thoughts transferable?

Bailey Guns

11-11-2018, 20:49

I believe it is the same company. The Rustic Flag Company owned by Justin Scott in TN. Thanks for clarifying that.

Gman

11-11-2018, 22:52

I hope that Justin Scott of The Rustic Flag Company steps up and does the right thing.

OtterbatHellcat

11-11-2018, 22:56

I hope that Justin Scott of The Rustic Flag Company steps up and does the right thing.

Justin Scott, of The Rustic Flag Company?...…… yeah, I hope he does the right thing as well.

OtterbatHellcat

11-11-2018, 22:58

I wonder whatever happened to that asshole in Texas that screwed a board member here. Man did we mess with him and his wedding registry and other stuff.

Don't screw a board member over at COAR 15...… we get you back. :D

CS1983

11-11-2018, 23:17

Are the Good Thoughts transferable?

Only for you because you're in Idaho, like a free American. But they will come in pieces with bad instructions under a model name no one can pronounce. And the dessert will have a name with dots over vowels.

Joe_K

11-12-2018, 01:43

Justin Scott of Tennessee uses his Veteran status to sell wooden flags? Well I guess I?ll never buy anything from Justin Scott, especially not flags, from the Rustic Flag Company.

?For there is one God, and one mediator between God and men, the man Christ Jesus;?
‭‭1 Timothy‬ ‭2:5‬ ‭

Aloha_Shooter

11-12-2018, 10:52

When you refer to The Rustic Flag Company, I believe you mean XXXXXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.myshopify.com/collections/handcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-flag-company-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business-reviews/flags-and-banners/the-rustic-flag-company-in-trenton-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

[Mod Edit: the first link was not affiliated with the aforementioned company.]

roberth

11-12-2018, 11:17

When you refer to The Rustic Flag Company, I believe you mean XXXXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.myshopify.com/collections/handcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-flag-company-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business-reviews/flags-and-banners/the-rustic-flag-company-in-trenton-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

Yes, that's the one.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

kidicarus13

11-12-2018, 11:43

When you refer to The Rustic Flag Company, I believe you mean XXXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.myshopify.com/collections/handcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-flag-company-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business-reviews/flags-and-banners/the-rustic-flag-company-in-trenton-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).Why you guys gotta pile on?

[Mod Edit: the first link was not affiliated with the aforementioned company.]

theGinsue

11-12-2018, 11:54

Why you guys gotta pile on?

Because people like Justin Scott of Trenton, TN and companies like The Rustic Flag Company, aka RFC Tactical Sports that conduct questionable and apparently unscrupulous/fraudulent business practices - particularly to our members, need to be called out on it and need to have their practices evident in Googles searches (thus the pile on). This can help prevent others from having their hard earned money stolen. If the individuals/companies honestly wished to practice ethical and legal business we wouldn't need to call them out on how they do business.

OtterbatHellcat

11-12-2018, 19:49

Because people like Justin Scott of Trenton, TN and companies like The Rustic Flag Company, aka RFC Tactical Sports that conduct questionable and apparently unscrupulous/fraudulent business practices - particularly to our members, need to be called out on it and need to have their practices evident in Googles searches (thus the pile on). This can help prevent others from having their hard earned money stolen. If the individuals/companies honestly wished to practice ethical and legal business we wouldn't need to call them out on how they do business.

When you refer to The Rustic Flag Company, I believe you mean XXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

:)

[Mod Edit: the first link was not affiliated with the aforementioned company.]

davsel

11-12-2018, 21:44

Justin Scott of Trenton, TN, owner of The Rustic Flag Company, aka RFC Tactical Sports, is not, to my knowledge, a pedophile.
Justin Scott of Trenton, TN, owner of The Rustic Flag Company, aka RFC Tactical Sports, appears to take peoples money and then fails to provide product on schedule.
When customers ask for a refund, Justin Scott of Trenton, TN, owner of The Rustic Flag Company, aka RFC Tactical Sports, fails to return calls or emails, and does not provide refunds in a timely manner.

ben4372

11-12-2018, 22:38

I feel like I should know why, but I'm only sorta thinking I know. When one post something like......

When you refer to The Rustic Flag Company, I believe you mean XXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

What exactly happens on the internet? I've search it with a different browser and nothing special happened. Please enlighten me.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

Irving

11-12-2018, 22:55

Google search Les Fletcher of Plano, TX.

Gman

11-12-2018, 23:36

When you refer to The Rustic Flag Company, I believe you mean XXXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

:)

I believe that's them. I'm still hoping that they do the right thing and provide a refund. I'd be mad if they took my money.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

Mazin

11-13-2018, 01:21

Google search Les Fletcher of Plano, TX.

And that's why I love it here, like OBC said we take care of each other.

Mazin

11-13-2018, 01:22

When you refer to The Rustic Flag Company, I believe you mean XXXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

:)

I'm really hoping he will have some honor and do the right thing.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

Holger Danske

11-13-2018, 19:05

This thread is number 5 when you Google Justin Scott Rustic Flag Company. As a vet myself, I hope that Justin Scott fills the order for our member or provides a full refund.

When you refer to The Rustic Flag Company, I believe you mean XXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

[Mod Edit: the first link was not affiliated with the aforementioned company.]

ChickNorris

11-13-2018, 19:21

This thread is number 5 when you Google Justin Scott Rustic Flag Company. As a vet myself, I hope that Justin Scott fills the order for our member or provides a full refund.

When you refer to The Rustic Flag Company, I believe you mean XXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

Shame on Justin Scott.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

OtterbatHellcat

11-13-2018, 21:05

This thread is number 5 when you Google Justin Scott Rustic Flag Company. As a vet myself, I hope that Justin Scott fills the order for our member or provides a full refund.

When you refer to The Rustic Flag Company, I believe you mean XXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).
[Mod Edit: the first link was not affiliated with the aforementioned company.]

It is sound advice to do good research when spending hard earned dollars with a vendor who is supposed to make and or provide a specified product or service.

OtterbatHellcat

11-13-2018, 21:05

Shame on Justin Scott.

I agree.

OtterbatHellcat

11-13-2018, 21:08

Irving

11-13-2018, 21:11

The Rustic Flag Company? I'd rather buy from China.

OtterbatHellcat

11-13-2018, 21:14

ben4372

11-13-2018, 21:18

This thread is number 5 when you Google Justin Scott Rustic Flag Company. As a vet myself, I hope that Justin Scott fills the order for our member or provides a full refund.

When you refer to The Rustic Flag Company, I believe you mean XXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).
Its number 6 on Bing. The only "real " search engine.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

ChickNorris

11-13-2018, 22:01

OtterbatHellcat

11-13-2018, 22:29

When you refer to The Rustic Flag Company, I believe you mean XXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.myshopify.com/collections/handcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-flag-company-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business-reviews/flags-and-banners/the-rustic-flag-company-in-trenton-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

Bad business practice begets one a bad reputation. Treat people right and do business right, if you don't, it should hurt ya for all the right reasons.
[Mod Edit: the first link was not affiliated with the aforementioned company.]

OtterbatHellcat

11-13-2018, 22:30

Originally Posted by Kowalski Lives
When you refer to The Rustic Flag Company, I believe you mean XXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

I'm looking for a good flag company myself, but I'm not thinking this is the place I should turn to for my flag needs.
Agreed. Justin Scott owner of The Rustic Flag Company & RFC Tactical Sports appears to take peoples money & then wholly fails to deliver the product, explanation or refund. I'd stay away from The Rustic Flag Company & they need to settle the debt owed to all the customers they've cheated.

Agreed. Justin Scott owner of The Rustic Flag Company & RFC Tactical Sports appears to take peoples money & then wholly fails to deliver the product, explanation or refund. I'd stay away from The Rustic Flag Company & they need to settle the debt owed to all the customers they've cheated.

Awesome point, ChickNorris.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

hollohas

11-14-2018, 22:56

Still no response to my emails, not for an update, not for a refund. And no refund has posted to my CC.

The Rustic Flag Company is still missing in action. Some folks say they have been waiting 9 months still with no word from RFC Tactical Sports or the Rustic Flag Company.

https://the-rustic-flag-company.myshopify.com

www.therusticflagcompany.com

https://www.facebook.com/pg/therusticflag/

Delfuego

11-14-2018, 23:10

When you refer to The Rustic Flag Company, I believe you mean XXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

Justin Scott is a douche!

[Mod Edit: the first link was not affiliated with the aforementioned company.]

SideShow Bob

11-14-2018, 23:12

Still no response to my emails, not for an update, not for a refund. And no refund has posted to my CC.

The Rustic Flag Company is still missing in action. Some folks say they have been waiting 9 months still with no word from RFC Tactical Sports or the Rustic Flag Company.

If it isn’t too late, you should do a CC charge dispute.

colorider

11-14-2018, 23:34

dispute the cc charges.

Gman

11-15-2018, 00:08

When you refer to The Rustic Flag Company, I believe you mean XXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

According to an artlcle on OpsLens.com, Justin Scott is a US Army veteran where he and his wife Donna operate The Rustic Flag Company from Trenton, TN but the BBB gives them a 2.78/5.00 rating based on 55 consumer reviews (https://www.bbb.org/memphis/business...on-tn-44080703) as well as the BBB's own investigating. Posted reviews from Nov 1 and 7 call The Rustic Flag Company fraudulent and say they have gone silent, not answering phones and even changing the company name (which is probably why their Facebook page is now called RFC Tactical Sports https://www.facebook.com/therusticflag/ ).

I'm still unhappy that a fellow member has been taken advantage of by Justin Scott. Running new sales when they can't meet demand for sales that they've taken the money for and are obligated to fulfill isn't something that happens by accident.

Justin Scott of Trenton, TN has a BBB score of "F". There's a pattern here.

https://www.bbb.org/us/tn/trenton/profile/flags/the-rustic-flag-company-0543-44080703

Taking advantage of veterans is really low.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

Aloha_Shooter

11-15-2018, 13:48

I feel like I should know why, but I'm only sorta thinking I know. When one post something like......

When you refer to The Rustic Flag Company, I believe you mean XXXXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

What exactly happens on the internet? I've search it with a different browser and nothing special happened. Please enlighten me.

I posted the links because new search engine optimization uses links in the rankings rather than just the number of times a term appears.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

ChickNorris

11-15-2018, 14:03

When you refer to The Rustic Flag Company, I believe you mean XXXX and https://the-rustic-flag-company.myshopify.com/ ? Their products are displayed at https://the-rustic-flag-company.mysh...dcrafted-flags , Instagram photos at https://www.instagram.com/therusticflag/ , and their Yelp reviews at https://www.yelp.com/biz/the-rustic-...ompany-trenton ?

I'm looking for a good flag company myself, but I'm not thinking this is the place I should turn to for my flag needs.

Agreed. Unacceptable business practices by Justin Scott & the XXXXXX aka https://www.yelp.com/biz/the-rustic-...ompany-trenton . Wholly lacking in ethics & moral code. Its a disservice to pretend to be an agent of veterans & shame on Justin Scott for being a thief. He needs to settle the debt owed.

[Mod Edit: the first link was not affiliated with the aforementioned company.]

hollohas

11-15-2018, 17:57

The Rustic Flag Company changed their name yet again. And they posted on Facebook today that the host they use for their online shop is "having technical difficulties" and they can't access any order or customer information. So basically, sounds to me like they 'lost' everyone's orders.

I used to own an online shop hosted by Shopify. I find it extremely unlikely that they cannot access the orders. Shopify is a fantastic online store hosting service. I find it more likely that Shopify cutoff their account access because they haven't paid their bill.

Plus, it appears they have some friends starting to post BS comments saying things like "they emailed me back in 2 days!" And "I love the flag I just got that I ordered in June!". But many others saying they ordered in Feb, March, April and May saying they haven't seen their orders.

https://the-rustic-flag-company.myshopify.com

www.therusticflagcompany.com

https://www.facebook.com/pg/therusticflag/

https://uploads.tapatalk-cdn.com/20181115/7a2edf12daa0d416338e0e0e839051ce.jpg

chuckchili

11-15-2018, 18:12

These criminals are not going to make good on any orders that they have received money for. My wife attempted to buy one of their products over a year ago and they haven?t made ANY effort to rectify, contact or do the right thing. I?m afraid those hoping this piece of trash Justin Scott will make good on anything is unfortunately in for some disappointment. I?m sure the reason they put that message on their Facebook about having account difficulty was to keep the unsuspecting customers sending in their money to be stolen. Justin Scott is probably trying to fatten his bank account before Christmas.

Gman

11-15-2018, 18:14

The BBB also listed RFC Tactical as a "Gun Dealer". God forbid they start screwing over vets that think they're buying firearms from Justin Scott, predator that he is.

hollohas

11-15-2018, 18:26

These criminals are not going to make good on any orders that they have received money for. My wife attempted to buy one of their products over a year ago and they haven?t made ANY effort to rectify, contact or do the right thing.

A year!?!??

Yup, that settles it, Justin Scott of the Rustic Flag Company, aka RFC Tactical Sports aka The Rustic Flag Tactical Sports is a dishonorable crook.

https://the-rustic-flag-company.myshopify.com

www.therusticflagcompany.com

https://www.facebook.com/pg/therusticflag/

The BBB also listed RFC Tactical as a "Gun Dealer". God forbid they start screwing over vets that think they're buying firearms from Justin Scott, predator that he is.

They do come up as an FFL holder.

hollohas

11-15-2018, 18:45

Some local news station has picked up on this company. They are broke.

https://www.nbcdfw.com/news/local/Veterans-Relatives-Angry-With-Online-Flag-Company-500309541.html

The Rustic Flag Company told NBC 5 Responds after expanding, adding machinery, building a larger facility and working overtime for the last two years, they have run out of capital.
As a result, they are unable to produce pieces of artwork at this time:
"My wife and I have put everything we have into this company and are now completely broke ourselves. We still have a small group of individuals producing flags daily, but we can only work so fast on a limited budget."

MrPrena

11-15-2018, 20:28

hollohas

11-15-2018, 20:35

They changed the Facebook page name to RFC Tactical because they were going to sell the Rustic Flag Company page. I bet no one would touch it. Then, their gun store RFC Tactical started to get pulled into the mud and they changed the name again to try to disassociate from the RFC Tactical store. That's my guess.

The gunstore this guy owns is www.rfctactical.com. The BBB file on the gun store was opened in October 2018. The store had a grand opening in May. Who wants to guess where all the flag money went? Perhaps to open his gun store??

hollohas

11-15-2018, 20:48

I've been blocked on their Facebook because I posted the news story and additional comments asking them how much of our money that they didn't use making our flags did they spend opening their gun store.

Dishonorable douchebags.

CS1983

11-15-2018, 20:53

RFC - Release For Cause
RFC - Real F***in Crappy
RFC - Request For Comments (no comment)
RFC - Request For Change (stop sucking so hard)
RFC - Residual Functional Capacity

OtterbatHellcat

11-16-2018, 15:23

We need to have a stricter law on these types of companies/person. This is very reason idiots like Justin Scott of the Rustic Flag Company, aka RFC Tactical Sports aka The Rustic Flag Tactical Sports are CONTINUE TO RIP PEOPLE OFF.

Wow, Justin Scott of The Rustic Flag Company certainly does appear to be a total douche master....who instead of taking peoples money, should just be sucking a bag of dicks.

OtterbatHellcat

11-16-2018, 15:27

ben4372

11-16-2018, 16:04

Foxtrot. You dig fast.

Funny this guy is faulting in one business and thinks he should have a go at another. Seems he might be spreading himself a bit thin.

hollohas

11-16-2018, 19:48

I am filing a complaint with the TN Department of Commerce and Insurance. I encourage anyone else who has been screwed by The Rustic Flag Company and owner Justin Scott to do the same.

https://www.tn.gov/commerce/consumer/file-a-complaint.html

Gman

11-16-2018, 22:13

Thanks mods for the cleanup!

Irving

11-16-2018, 22:45

Thanks mods for the cleanup!

What'd we miss?

ChickNorris

11-16-2018, 22:55

^ what he said

OtterbatHellcat

11-16-2018, 23:21

What'd we miss?

I believe that one of the links that Aloha Shooter provided in an earlier post wasn't directly related to the issue currently at hand. That particular post included many cp'd responses and each of them were corrected by staff.

I also applaud the clean up, and hope that all of us continue to get this fraudulent merchandiser moved up in the search results.

OtterbatHellcat

11-16-2018, 23:25

You're saying RFC Tactical is owned by Justin Scott, who also owns Rustic Flag Company. Is that correct? So the owner of RFC Tactical took orders for flags for several months, didn't deliver any orders, refused to refund customers, and then also has a newish company called RFC Tactical of Milan, TN? I show RFC Tactical was registered in late 2017. (TN Sec. of State)

I show in September of 2018, someone in RFC Tactical accidentally shot the neighboring Nail Salon:

https://www.jacksonsun.com/story/news/local/2018/09/17/accidental-shot-fired-rfc-tactical-damages-nail-salon/1335069002/

Always a bad sign when real bullets fly around a brand new gun store.

I cannot find ownership information to confirm if Justin Scott does or does not own RFC Tactical, but it is in the nearest city to Trenton, TN (Milan) so it is close by to the Rustic Flag Company. I myself cannot confirm that the owners of RFC Tactical are associated with the Rustic Flag Company.

Awesome. Careless with anything he touches as far as conducting good business.

OtterbatHellcat

11-16-2018, 23:30

After some brief digging, I have found FFL information through e-verify (Federal):

License Name:

SCOTT, JUSTIN & DONNA

Trade Name:

RFC TACTICAL

Premise Address:

15423 SOUTH FIRST ST SUITE 120
MILAN
TN - 38358

Mailing Address:
15423 SOUTH FIRST ST SUITE 120
MILAN
TN - 38358

ETA: I think it might be time for those involved to raise complaints with the Tennessee Attorney General:
https://www.tn.gov/attorneygeneral/working-for-tennessee/file-a-consumer-complaint.html

I'd strongly suggest including the information about the new gun-store business called RFC Tactical of Milan, and that they have taken money from tons of veterans around the country without refund, and have gone on the news claiming to be broke, on top of having an accidental shooting within their new "store" about a month ago.

Nice work, Foxtrot. Justin Scott with RFC Tactical @ 15423 South First Avenue St Suite 120 in Milan TN- 38358, is clearly an owner of two businesses that any consumer should steer completely away from by any means.

Aloha_Shooter

11-17-2018, 17:08

Thanks mods for the cleanup!

Indeed. My apologies to @TheGrey for the bad link.

Eric P

11-18-2018, 21:11

https://www.nbcdfw.com/news/local/Veterans-Relatives-Angry-With-Online-Flag-Company-500309541.html

Gman

11-18-2018, 23:14

https://www.nbcdfw.com/news/local/Veterans-Relatives-Angry-With-Online-Flag-Company-500309541.html

"I remembered Samantha and their whole team and I thought, 'If they are not going to respond to me then maybe they'll respond to a news channel,'" Clark said.

And the company didrespond.

The Rustic Flag Company told NBC 5 Responds after expanding, adding machinery, building a larger facility and working overtime for the last two years, they have run out of capital.

As a result, they are unable to produce pieces of artwork at this time:

"My wife and I have put everything we have into this company and are now completely broke ourselves. We still have a small group of individuals producing flags daily, but we can only work so fast on a limited budget."

The company has since added this disclaimer to its website's homepage: "We are currently not accepting any new orders until we have fulfilled all outstanding orders. We will reopen upon completion."

But Clark has waited nearly seven months for the flag she ordered, so she just wants her money back.

After NBC 5 Responds got involved, Clark received a full refund of $139.
So....are they unable to produce pieces, or do they have a small group of individuals producing flags daily?

Why did they run another sale when they were already underwater on current orders? The only real answer is "fraud".

My take? If you sent them money, you're likely SOL.

hollohas

11-19-2018, 07:23

Why did they run another sale when they were already underwater on current orders? The only real answer is "fraud".

Companies only run huge sales for two reasons. Either their product was over priced to begin with and they are simply trying to generate store traffic or they are trying to generate quick cash. One would hope that if the later is their reason, then the former MUST but true also. But apparently that wasn't the case with The Rustic Flag Company. They have been out of money for a long time. The repeated 50-60% sales were to generate quick cash to pay for past orders. I agree, this is fraud. Especially if he funneled money to his other store. The owner Justin Scott should be investigated by the proper authorities.

hollohas

11-19-2018, 20:44

Big long post from the owner on FB.

Here are the cliff notes.

They had so much cash from selling flags they expanded, bought a TON of new machinery and even upgraded the HVAC system on their building so their employees were comfortable...all without borrowing a dime. Then they ran a sale to get orders rolling again. Then they had 50 people working 12 hrs/day 7 days a week and paid them overtime.

Very quickly they realized they couldn't keep up and that overtime, payroll taxes and shipping were killing them and they didn't have enough new orders to pay for old orders so they ran more sales. And on it goes...

They shut their phone off because they couldn't pay the bill. They don't answer emails because it costs too much to have someone do that. (Except the owner STILL has time to delete comments all night.... priorities).

Bottom line, dude had tons of cash from an influx of orders and he blew it all without maintaining enough to fill open orders. Then he made it worse by dropping his profit so low he couldn't ever expect to keep up with overhead. And he's known it for a long time. He just kept digging deeper.

Now they are going to file for bankruptcy.

PS - he says they still have "a few thousand orders" pending. I've seen people comment that they have spent between $100 and $800 on their orders. Let say average order size was $150. That's $450,000 gone at a minimum.

Here's the most important part of his entire sob story that says everything about how he ran his business. What kind of person thinks it's good business to count on future orders to fund past orders????

However, as sales continued to slow, I had to increase the percentage of discount and elevate the cost of ads a bit to try and retarget website visits to produce funding. The problem was that we were producing and shipping a very high volume against meager sales numbers in the current. The lead time that we had always needed had now aligned to a point where we needed more sales to produce previous orders.