PSA Comcast increased their internet speeds

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Originally Posted by rbeau30

So I called comcasts helpless desk. They informed me that they are getting a "yellow to red" connection with my modem.

Even though I did all the troubleshooting steps already they want me to do it again. I'll have to call them when I get home I guess.

I seriously have a visit from a comcast guy for something every month to twice a month for something that has broken. And I give them $350 a month for this.

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Going to send you a pm...

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Originally Posted by USMC88-93

They are looking at visual representations and / or signal level readings that indicate something out of spec. Green good red bad. Your issue is a series of technicians that have not found your problem (admittedly many intermittent issues are a pain in the ass to find) Here is an example of one of the parameters they can look at all the traces in the green are in spec and you can individually identify a modem that is reporting out of spec levels. The problem is they are not finding the root source causing your issue.

These are traces from 71 individual modems and it is fairly easy to tell which modems have issues either bad equipment of bad signal paths to and from the device. Not as easy to find actual cause.

http://img.photobucket.com/albums/v6...pse3877a0d.png

http://img.photobucket.com/albums/v6...psc77ff029.png

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The resi care guys dont even see that much. They just get green/yellow/red dots in Einstein unless you catch a rare one who has figured out scout/watchtower.

Where do you work out of?

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Originally Posted by 00tec

The resi care guys dont even see that much. They just get green/yellow/red dots in Einstein unless you catch a rare one who has figured out scout/watchtower.

Where do you work out of?

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Individual techs have access to those traces, it is just a pain in the ass to get behind the vpn, log into the software and re-verify credentials then transfer the subs info into the software to pull up the account then pick the test to run then suffer through the wait due to sprint or verizon cellular connectivity issues. It is just easier to look at the basic red bad green good stuff that is more easily accessed in the tool set. Answered secondary question earlier in thread. I can not go randomly looking at specific accounts without risking privacy protections and a slap on the wrist at work so I am only posting in general terms here. Undoubtedly any of us here could look at his specific account at work and discuss it with him but I must leave work at work.

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Originally Posted by USMC88-93

Individual techs have access to those traces, it is just a pain in the ass to get behind the vpn, log into the software and re-verify credentials then transfer the subs info into the software to pull up the account then pick the test to run then suffer through the wait due to sprint or verizon cellular connectivity issues. It is just easier to look at the basic red bad green good stuff that is more easily accessed in the tool set. Answered secondary question earlier in thread. I can not go randomly looking at specific accounts without risking privacy protections and a slap on the wrist at work so I am only posting in general terms here. Undoubtedly any of us here could look at his specific account at work and discuss it with him but I must leave work at work.

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Exactly, trying to get enough signal to open scout or path track or anything in the field can be hit or miss. Tech link was a nice tool to give some basics easily but since they are canning that. Opening scout is like trying to load static IP's on IPv6, which works on the intranet but trying to get it to work in the field requires 3 witch doctors a Mormon a monk and a priest!

I thought there was supposed to be a mail-in rebate with this deal. I don't see anything in the box.

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Originally Posted by USMC88-93

Just hook it up like your old modem and call in to have them provision and activate it to get the correct speed tier or go to the online activation page and see if that will do it. If you have one of the wifi / modem combo modems from Comcast then once you have it provisioned you can set up the wireless by typing 10.0.0.1 into your web browser. Once the page loads the user name is "admin" in lower case and the password is "password" in lower case. Then click the connections tab followed by the wifi tab then click the edit tab to set up your wireless.

Here you go this guy annoys the shit out of me but he does explain it.

https://www.youtube.com/watch?v=iBwQcpA9qH0

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I can't believe I watched that whole video. My daughter could figure out how to hook it up physically, I was worried about getting the internet back up and running. It sounds like it will be just as easy though. Here goes nothing.

Got everything hooked up okay. Looks like $50 well spent.

http://www.speedtest.net/result/4007886357.png

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Originally Posted by Irving

Got everything hooked up okay. Looks like $50 well spent.

http://www.speedtest.net/result/4007886357.png

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Ping and upload are good, are you hooked directly to the modem or wifi?

Wired, but through the wifi router.

I think this all has to do with something else. When I bought this PC, I was told that it did not have an onboard ethernet connection. I've always just used a USB wireless plug-in with a little antenna. My wife recently broke it off. I put it back together, but it doesn't work any more (I've broken it and put it back together before). So I just ran an ethernet cable directly from the wifi router into the PC and have internet now, but it is painfully slow. Just a few minutes ago I ran the cord directly from the new modem into the PC just to test it out, but it won't connect to the internet that way.

I bought a new cablemodem and still have the same speed - guess the springs isn't provisioned yet. At least it got me off my ass to cancel the modem rental.

Neat, will reboot in the morning!