I literally spit out my drink when I read this reply. Thank you.Quote:
Originally Posted by HBARleatherneck
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I literally spit out my drink when I read this reply. Thank you.Quote:
Originally Posted by HBARleatherneck
Slightly missing the point. My point was good customer service gets more business. They can be as hostile as they want. It's their business! All I'm saying is, if gun stores were ran like other businesses, it would open the gun market to a lot more people. More business, more money, more people protecting themselves and loved ones. Also, it would raise public opinion about guns. If I had the funds I would open a gun store and advertise "We are actually friendly".Quote:
Originally Posted by HBARleatherneck
What you just said makes us look like a bunch of a-holes.
not worth the ban.
[MOD: Thank you]
I decide what I want, I then order it on line and have it transferred to my FFL buddy, not only because its cheaper but because when I am dropping $$$ I dont need some gun store shit heads attitude. Not all gun store guys are bad, but enough of them I dont want to chance it. I have never met sneakerd so I dont know how he is at work, but I have heard guys working in gun shops complain about their job in front of customers and give them attitudes. I have also had guys tell me my selection was a POS and try to sell me other stuff.Quote:
Originally Posted by HBARleatherneck
+1 to Bluecore... most gunshops in the metro area are shitty compare to BC. Some are down right rude and condescending. I typically get a better customer service from a pawnshop when looking at firearms. My experience is from pre panic as I'd hate to have to go into any store at the moment.
Basspro also has a great approach when it comes to customer service in their gun department. Too bad they are too understaffed.
[ROFL2]Quote:
Originally Posted by HBARleatherneck
The good ol' "I disagree with you so you must be gay" homophobic insult. Classic.
You're right, how dare I believe in...good customer service. I am a POS because I believe that someone whose job is to provide a service should be friendly, as well as call out those who are not doing their job correctly. Yep, you pegged me. Believes in good customer service = pole smoking fairy.
Your insinuation that being a veteran makes you automatically superior would be offensive to some good friends of mine in the service. There's that word again...SERVICE.
[MOD EDIT: Comments such as the one I'm editing only serve to elevate the conflict here and eventually result in someone getting a time-out or perma-ban. Folks, lets remember what brought us all to this site, a common interest. From that common ground we can build this community, not tear it down.]
Not with me you're not, you guys always treat me well. I remember in my visit last month we had to stop our conversation a couple of times so you could address newly entered customers and ask if they needed any help. That's good customer service right there.Quote:
Originally Posted by FireMoth
[font=sarcasm] BTW, I don't see any on your shelves, but I'm looking for a [Insert one or more: "high cap clip" / "assault rifle" / "tactical" something or other / BCG / .223 ammo / PMAG], do you have any in the back? [/sarcasm]
Regardless of who this was directed at or why, that was the funniest shit I've read all day. Thanks, HBAR, I needed a chuckle. [Beer]Quote:
Originally Posted by HBARleatherneck
FWIW, I've always gotten good customer service at the Firing Line. I've never bought a gun there because their prices are on the high side, but I can't complain about the staff. They've always been friendly to me. I wish I could use the range there, but every 5 minutes some ass clown walks in with a broom and steals my brass!
LOL actually the last three times I was in there, I asked Mike for some random part and he had to go get it out of a box in the back.Quote:
Originally Posted by theGinsue
^This.Quote:
Originally Posted by Ronin13
Agreed. My one and only visit to Firing Line was last month (they're in Denver, I'm in the Springs...not many opportunities to visit). I went there to meet with IslanderMyk. Things were busy that day, but not too nuts (yet). Sneakerd took the time to come say hello, answer a couple of questions I had, and offer a little bit of BS chatting with Mike and I all while he continued to check things on the display shelves. This was on Dec 14th - just a few hours after the Sandy Hook shooting. As busy as he was, Sneakerd gave me the little time he had to BS. I was impressed.Quote:
Originally Posted by Teufelhund
I've never had anything but a positive experience there. Hell, I stood there talking AR's for about half an hour and another guy came in and joined in and it took a few minutes before I discovered it was Dr. Fwd. When I'm in Denver if I'm in the market for anything AR related I go there first.Quote:
Originally Posted by theGinsue
I have, too. I think they're on the high side price-wise too, but they've always been friendly and helpful.Quote:
Originally Posted by Teufelhund
It's the internet HBAR-take a break and relax. Your absolutely right it's not worth a ban. Hang in there Bro. [Beer]Quote:
Originally Posted by HBARleatherneck
Obviously these stories are of gun shops up in the Denver metro area or so. I have had similar incidents (both good and bad) in gun stores in the Springs. One shop in particular, Bravo Arms, is run by two outstanding guys. I would usually stop by there once a week or so after work and fondle the new inventory. I think I also purchased 3 firearms from them so just hanging out really isn't a problem.
There is another place in the Springs that has a much larger inventory but the customer service is complete shit. The guys behind the counter act like they are all Navy Seals. However, judging from their fitness levels it is clear that isn't the case. They act like they are doing you some sort of favor by showing you a firearm or a particular product. Needless to say, I don't go there.
Great advice Stag. Folks (everyone), please heed this advice.
I know which store you're referring to & because of their attitudes I always discourage folks from going there. I get asked at work several times a week where someone should go for a firearm or accessory and I always tell them to go to this place as an absolute last resort.Quote:
Originally Posted by airborneranger
I'll also give a second big thumbs up for Bravo Arms. Great couple of guys there.
I don't think you're a dick. Shitty pool player.. but not a dick.Quote:
Originally Posted by FireMoth
Being from New York I'm used to crappy attitudes.
But for the most part most of the shops I've been to there have been nothing but pleasent.
Most of them ran but some retiree trying to make a living and the few I went to were ex service men.
There is a couple that felt like you were walking into McDonalds with how they handled themselves,needless to say I diddn't want to go supersized....
The only experience I've had here sofar was at Sportsmens den when I was trying to find a holster for open carry and they were quite rude.
Needless to say I will not go there again een though there practicly down the road from me..
I agree. Its too bad they closed their doors a few weeks ago.Quote:
Originally Posted by theGinsue
Hmmm ... I have the opposite opinion. I've seen far too many salesmen who were just that -- salesmen -- with little knowledge about the products they were actually peddling. I WANT the guys at a gun store or computer store or car dealer to know something about the products they handle. I haven't had any bad experiences with customer service at Whistling Pines or Specialty Sports in Colorado Springs, can't talk to any stores up in the Denver area.Quote:
Originally Posted by ChadAmberg
Have to agree with Aloha. The people we deal with don't want salesman- they want expertise. They understand if you're not an expert about everything in the store, but you need to be an expert with most of it. Most of the behind the counter work is consultation, not sales.
Now I don't think you should take a great salesman with no interest in guns and make him a gun salesman...but give me a good salesman with a passion for (but lack of knowledge of) guns any day over a former mil-vet who knows everything about guns but nothing about how to talk to people [MOD EDIT: ENOUGH WITH THE PERSONAL ATTACKS]. I'll take the good salesman with a lack of knowledge and make him the best gun salesman in the state.Quote:
Originally Posted by Aloha_Shooter
Honestly I think that a lot of shops around here have higher prices because of the state of their customer service. The places with the highest prices usually have the worst customer service. If you have bad customer service, you aren't selling as much product. If you aren't selling as much product, then you need to bump up your margins to cover the difference. Hence the reason I think why the best gun guy I've met in town has the best prices: JJ @ Small Arms Supply. Just my $0.02 on the matter.
Say what?Quote:
Originally Posted by Hoser
I stopped by there between Christmas & New Years Eve & they were closed but they told me they'd be open after the 1st one they completed their annual inventory.
Son-of-a.....
Quote:
Bravo Arms would like to extend our most sincere apologies for our recent absence from the community and lack of communication. We have been catching up on yearly inventory, sorting a high number of incoming and outgoing orders, and deciding on what may be best for our business in the future. Due to the extremely high demand for many firearms and accessories and the low availability from the manufacturers, we are having a one weekend liquidation sale on FEBRUARY 9th AND 10th from 8am to 6pm both days. We hope you can make it to this sale as we will have a full assortment of assault rifles, handguns, magazines, ammunition, and accessories. If you are unable to make it for that weekend, we will be continuing gun sales through our website as well as a third party auction website that is TBD (We will post a link for this once we know). PLEASE remember we are requesting ALL SALES BE IN CASH, IN FULL, AND THEY WILL BE FINAL (no returns!). We thank you for your business thus far and look forward to continued business with you. Sorry for the wait!
~Bravo Arms
See people make salesman out to be a dirty word. I'm not talking about someone who tries their hardest to sell you the highest margin item they can even if it matches 0% of the customer's criteria. I'm talking about someone who knows how to read people, understand the best way to interact with them and be able to provide them an item that accounts for as much of their criteria as possible. That's what being a salesman means. Not the slimy used car type guy.Quote:
Originally Posted by sneakerd
As a business you don't want to just get someone's business...you want to keep their business. Just expertise won't get you there. Just competing on price doesn't get you there either. It's the whole package. But hell, what do I know...I only went to school for business management and entrepreneurship.
Yup. Done. They never reopened. The owner took his toys and closed his sandbox.Quote:
Originally Posted by theGinsue
Hbar is actually a real nice guy, just don't tell him I said so or he will beat me again. Now Jim on the other hand? I wish I could have seen him in action! Sneakerd is a good guy, I haven't dealt with him professionally and I should not have personally attacked him. We have all met "the man" at gunstores, its best just to avoid them.
Customer service is a crappy job anymore, as a country we are breeding stupidity and helplessness and its only gonna get worse!
I didn't say that the word salesman is a dirty word. If you actually read my statement, I said nothing of the kind. See? I totally agree with your later statement, and it didn't take a degree.
I have never received bad customer service from any gun shop, not even Jensen Arms. Maybe you guys that have are just getting back what you give out.
There is a lot to said for this.Quote:
Originally Posted by newracer
I've been on both sides of the counter, a smile and being polite goes a long ways. Every person is an individual, think of how you'd want to be treated by that individual and proceed accordingly.
Well if you wanna play that game...I didn't say YOU said that either. I just said people.Quote:
Originally Posted by sneakerd
No you just lead your post with my quote as a header. What's with you man?
sneakerd ignore him. I looked through his posts. he has attacked people and talked shit since the minute he joined.
That truly sucks. I was looking forward to stopping by there during my R&R.Quote:
Originally Posted by Hoser
What's with me? You made some excuses and rationalized why it's been ok to give poor customer service recently. I took offense to that as it's not that hard. Then you told the other cat to "f off". Not cool. So now I see the type of person you are and I think you shouldn't be doing what you are doing. You don't have to like that point of view, but that's the reality.Quote:
Originally Posted by sneakerd
Attacked...right. I don't know what it is about some people in the "gun world" but holy damn...it's a real shame there's people like you who can represent all gun owners.Quote:
Originally Posted by HBARleatherneck
I'm all too aware of how Boulder is perceived in general but Gunsport (the only gun shop in town) is likely the friendliest gun shop I've been in regardless of town or state. It was quite refreshing not to get the usual gun shop attitude the first time I went in there years ago.
They are probably just happy to have any customers at all that they go out of their way to be nice [ROFL1]Quote:
Originally Posted by hatidua
Thinkin it might be time for some to take a break from this thread. May I suggest the "Joke of the Day" thread?
My experience at Grand Prix down south here has been really good, even when they were going crazy with the demand. Very helpful and easy going.
Sent from my GALAXY S3 using Tapatalk 2
Who sells the best beef jerky at Tanner?
Because of the attitude that many gun store employees exhibit... I only use gun stores for their ranges or FFL service now. I'm one that strongly believes in supporting local businesses, but I also believe that it isn't hard to at least fake a smile and customer service. Out of the dozens of firearms I own... I've purchased them all online or face-to-face. Local gun shops can't beat or even meet the prices of online retailers and that isn't just firearms... that goes for ammo as well. Since they can't beat the prices of online retailers, the ONLY thing they have that could make me purchase locally is customer service. If they don't provide good, FRIENDLY customer service, they are of no use to me. I'll drop 15 bucks here or there for a lane in the range at local gun stores, but that is about it.
The Beef Jerky Lady, you know that ! You have a thread from a few months ago trying to hunt her down.....[LOL]Quote:
Originally Posted by sneakerd
[MOD EDIT: Inflammatory]