Shadow Ops Weaponry

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Originally Posted by donut1010

I joined specifically for the Shadow ops debacle.

And your statement may be true but I want to hear from the Shadow ops representative if that is the case.

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You now have a name & contact number to work off of. . Hopefully this works out for everyone involved.

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Originally Posted by TFOGGER

Sam, I don't have a dog in this fight, so:

1) Welcome to the forum! Hopefully you realize that you have jumped right into the hot zone as far as taking heat for the last year and a half of issues. You are a brave man.

2) It might be a good idea to proactively contact some of the posters in this thread individually to ensure that their concerns are addressed as quickly as possible. That alone would assist in rehabilitating the company's image. Encourage them to post their thoughts on your efforts, if they deem appropriate.

3) Under promise and over deliver going forward. nobody is going to bitch if you tell them 3 weeks, and they receive their stuff in 2.

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Yes indeed, that is part of my efforts of today, to go through this thread from the beginning and to start reaching out to people. I was expecting far more PM's in my inbox this morning but perhaps there's just a delayed effect until the word gets out that I'm here and answering the phones :-)

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Originally Posted by Mazin

This thread is more than enough to deal with your customers.

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Originally Posted by Hound

Good luck Sam. This is not a friendly crowd right now. I hope you are able to change that to the benefit of all.

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Yep, I knew what I was getting into. In fact, I was one of the many unhappy customers (had 2 suppressors on order) and it wasn't until I drove down to the store that I realized just how much had gone wrong that was out of their hands that I changed my mind about the company. Paul is a really upstanding guy that just wants to make good on the commitments that were made to his customers and I really respect that. Plus, he has some REALLY cool projects on the horizon.

It may take a while, but I think we'll win back the people that felt burned by the neglect they experienced in our past. That's a big part of why I am here and why I signed on to work with Paul. I love this industry and the people in it and I know how tough it is to hack it in such a competitive market. One of the things that I'd like to get going are some machine gun and suppressor shoots and maybe even put on some pistol and 3-gun competitions, but that's still a long ways down the road; we have PLENTY to keep us busy in the meantime.

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Originally Posted by O2HeN2

From another comment (Facebook?) that mentioned a tight mag well I checked my two billet lowers last night. Mags scrape all the way in. No mag will ever freely drop from them :(

O2

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Originally Posted by airborneranger

That is how mine operates as well. Some mags won't even fully seat. My billet lower is more of a trinket than an operational piece.

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Gentleman, if this has not already been corrected for you, please e-mail me at Sam@shdwops.com and I will get the process started to fix this for you. This was, unfortunately, due to some sabotage efforts by our previous machinist/minority owner when he left. I will fix this or replace it free of charge for you and deliver you a fully functional and properly spec'd lower receiver.

PM sent

We must have been typing at the same time. I copied the PM and sent it as an email.

Thanks.

Got your PM airborneranger, right now, due to my probationary status, it only allows me to send one PM per hour. I will look up your e-mail from the order # you referenced and contact you via e-mail directly. Mods, may I have this restriction lifted so I can respond to users more promptly?

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Originally Posted by Sam

Got your PM airborneranger, right now, due to my probationary status, it only allows me to send one PM per hour. I will look up your e-mail from the order # you referenced and contact you via e-mail directly. Mods, may I have this restriction lifted so I can respond to users more promptly?

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Thanks. I also sent an email.

PM's sent out to several members. Please reach out to me if there's anything that I can do to help you out with your order at Shadow Ops.

I have to say that I received more help from Sam today than I have in the previous 12 months. Contact him with your issues.

Gotten a LOT of folks taken care of with getting their back orders out as well as fixing any fit issues, etc. that they've had.

I'm still here and helping folks out if ANYONE else needs to get a hold of me. PM me and I'll be happy to get you squared away :-)

Contacted Sam about my lowers not accepting mags and he got right back to me with all the shipping info to send them back and get them fixed. I sent them back and he had them shipped back to me in less then a week even though it took USPS a week to stop sending them to the wrong post office and get them to me. So I am pretty happy with that transaction and for me puts them a step in the right direction to convince me to spend money there at another time.

Sam was also the first to be able to give me any info on my 308 AR upper he told me 4-5 weeks so let's see if they can meet that. Plus hopefully they will put out some coin deals for those of us with all these coin deals that we have not been able to use for some stuff we can actually get in a timely manner.