Anonymity for Customer Reviews

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Originally Posted by SuperiorDG

One can take a look at my review if you like.

https://www.google.com/maps/place/Su...!4d-105.106132

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Good reply.

If I had any Door or Glass needs, I would hire you even after I saw the review. I just assume that some reviews are shills or competitors. Its like an Internet Poll. Take it with a grain of salt.

Protest it as a fraudulent review from a disgruntled ex-employee to google. They used to take them down, hope they still do.


Sent from my iPhone using Tapatalk

The other thing that would help, is for that to be lost among your good reviews. It stands out because it's the only review you have.

Devise a campaign where you actively ask your satisfied customers to leave you feedback on there. Most people don't leave reviews, but some do if you ask them to.

Also, add something to your process so that you ask for those reviews after every job. It can be a line on your invoice, a buck slip you send with the invoice, or even a follow-up email you do a week after a completed job. Thank them for being a customer and ask them if they were happy with your work, would they consider leaving you feedback. Give them a link to do it right in the email.

You can still go back and ask existing customers

I looked at the review and clicked on the option to report it as hateful / unhelpful / vindictive or whatever. I had to give my email address so I used my @WoodardLaw address. Just trying to be helpful. ��

^^ Nice!

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Originally Posted by NFATrustGuy

I looked at the review and clicked on the option to report it as hateful / unhelpful / vindictive or whatever. I had to give my email address so I used my @WoodardLaw address. Just trying to be helpful. ��

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Anyone doing this should probably Google the business and find the review that way. Google can tell if the traffic is all coming from this page via the link. It will probably make it less likely to be pulled if they do.

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Originally Posted by mattiooo

The other thing that would help, is for that to be lost among your good reviews. It stands out because it's the only review you have.

Devise a campaign where you actively ask your satisfied customers to leave you feedback on there. Most people don't leave reviews, but some do if you ask them to.

Also, add something to your process so that you ask for those reviews after every job. It can be a line on your invoice, a buck slip you send with the invoice, or even a follow-up email you do a week after a completed job. Thank them for being a customer and ask them if they were happy with your work, would they consider leaving you feedback. Give them a link to do it right in the email.

You can still go back and ask existing customers

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I've been working on getting customers to review us there by giving them a link in the email we send with their invoice but it seem to not work very well. I'll just have to call them and ask I guess.

Quote:

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Originally Posted by SuperiorDG

I've been working on getting customers to review us there by giving them a link in the email we send with their invoice but it seem to not work very well. I'll just have to call them and ask I guess.

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Didn’t sevetal members here have you do some work? Maybe we should all finally leave reviews.

Hmmmm, I need to raise my rates.