Yeah, not cool at all.
I'd send back another message asking (in a reasonable manner still) what he plans on doing about the other concern.
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Honeybadger,
I assume you are documenting the condition of your yard before the freezes come
Ok Badger, here is what I would do; call the owner, tell him you gave his project manager plenty of time to rectify the issue, or at least address it. Tell him what you have done, and how patient you have been; ask him how he is going to rectify the issue.
Being a General contractor for over 16 years, I can tell you sometimes the PM or superintendent, don't do the job they were hired to do. Sounds to me like he dropped the ball a few to many times, and there are underlying issues.
Shit rolls down hill so start at the top, and call the owner of the company. Be nice to him, and tell him; you just wish for him to rectify the issue before it progresses into a bigger one. My $.02
^^
Forward the previous email chain to the owner and ask him to address the issue - CC the PM
Have a separate lawn care company out to look at the new turf. Check out ALCC's (associated landscape contractors of Colorado) web site or call them directly for a company in your area. Most evaluations are free but they will try to sell you a program. Get the independent evaluation and contact the landscapes company if the other's findings. If the sod is just tearing back and no roots have taken, it is most likely toast. You can pm me for my e-mail and send me picks and perhaps I can tell. I take care of grass for a livin.
OP, try contacting a local Golf Course Superintendent for an evaluation, you will be very hard pressed to find anyone that knows turf better and they have nothing to loose/gain by giving an honest informed opinion.