What are my options after poor landscaping work?

[HoneyBadger]

Heard back from them today.

Here is the email I sent last Thursday:

Hi John,

When your crew came back to do the rock cleanup work (which looks great, by the way) it looks like they forgot to clip the sting at the top of the oak in the backyard. Could you send someone out to take care of this?

Also, I have followed the watering directions that All American supplied exactly, but the grass is not growing, and in some places I can't even tell if it is alive. I understand that it is getting late in the season, but I wonder if maybe the roots of the sod dried out before it was laid because it doesn't seem to be soaking up any water. Every time I sprinkle, a substantial amount of water runs off. Our grass looks quite pathetic compared to our neighbors' freshly laid sod. When Spring comes around, I am worried that the grass will be completely dead. I have been taking the proper winter watering steps and will continue to do so as much as possible throughout the winter, but what options do we have if the grass is still dead in the Spring?

As always, you can respond directly to this email, or call my cell phone after 5pm on weekdays.

Thanks,
Dave XXXXXXXXX

And this is the reply I recieved completely ignoring the meat of my email about the grass:

Dave, I will take care of the string this week.

John XXXXXX Residential Project Manager
XXXXXXXX
719.XXX.XXXX