All I have to say...Get some people who can speak English!!
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All I have to say...Get some people who can speak English!!
como?
dumped 'em
went wireless
best move i ever made
don't miss all the spam calls, the ridiculous taxes and fees and my phone is actually with me.
dump 'em
[Beer]Quote:
Originally Posted by waxthis
My buddy told me about a conversation he had with "customer service" from some company the other day.
He couldn't understand anything the rep was saying. Mike got all s**tty with this person, complained about stupid foreigners and demanded to speak with "an American, in America."
The rep's supervisor came on the phone and said the person he was talking to was an American, and was in America...in Omaha, NE.
Mike said, "Well then she needs to get the s**t outta her mouth and learn to speak English."
I don't think he ever got his issue resolved. Go figure.
Quote:
Originally Posted by waxthis
When this issue occurs Always ask for a Main land CS agent. They are required to switch you to one in the states.
My wife ran into a similar situation when contacting Sallie Mae regarding a student loan. The conversation was similar to the ones mentioned above and abruptly ended when the lady in India asked why every American is so angry all the time.
A few years ago I had a problem with my DSL. I got "Fred" who was clearly a native resident of India. After this guy went through his script twice (each step of the way I was telling him I had already accomplished all of that), I told him I wanted to speak with someone in the U.S.Quote:
Originally Posted by jim
After about a minute I got someone named "Mike" on the line. Not trusting that I'd actually gotten someone in the U.S., I asked him "How's it going Mike?" His response was a typical American response so I was satisfied and continued on with identifying my problem and what actions I'd already taken. Got it solved quickly with Mike.
I hate them too.
My internet became really crappy one time (2 weeks ago?) I tried trouble shooting for 2 days with these ass clowns. The first day I ended up driving to Denver to a qwest store so I could get a replacement modem (which the tech guy thought the problem was) I came home and of course it didn't fix the problem.
Round 2 was going over the same scripted BS, the lady in her infinite wisdom claimed "everything was good on their end" and that it was my computer's fault and that I should take it to a shop. I explained to her that's impossible because I hadn't done anything drastic to my system, never installed anything or went to shaddy websites, my computer was clean as a whistle one day it was working, the next I'm getting connection timeouts up the ass. I even tested my wife's netbook which I never mess with and had the same issues, I even had my neighbour upstairs try to connect and experienced the very same problems. I had clearly proven them wrong but her brain was about the size of the little dot she had on her forehead.
The next day the internet went down completely, and was down for 24 hours because they had a "hardware failure" somewhere. I found that amusing especially after they had tried convincing me to send my computer to a repair shop when it was THEIR stuff being all jacked up.
Sadly the only other choice is comcast and they're really no better.
A lot of call centers hire from staffing agencies, which have a lot of minorities with accents. So you may actually be speaking with someone in the US, who is just difficult to understand; as was noted abive.
Qwest got bought by Century Link, which is a far worse company.
My best answer is VOIP.
Oh I could go on a 5-day rant on how I hate call centers. It seems like so many of them don't realize that this is America, and still, the large majority of the people who live here are 1st language English speakers. I think there should be a test to any job that you have to answer the phones where four NORMAL people have a short conversation with you. If any of them have issues understanding you they stick your strange accent ass somewhere where you don't need to talk to customers. I get one or two customers every six months that call that have the most difficult to understand accents, and I seriously just want to strangle them through the phone. /rant.
after talking to some indian ass for 20 minutes, I unplugged my modem told them to run another test he said he did and they said it was my problem because their modem was testing good (before and after I unplugged it) I told them to pound sand and went to xfinity and it is 10 times faster and $8.00/ month cheaper, and has not went down since day one. on a positive note I called xfinity on a sunday afternoon to schedule the install, and the lady that answered was american I was sold on that alone.
My wife was a dispatcher at Englewood PD for a while several years ago. She had a conversation with a fella that went something like this:
Quote:
Wife: 911, what's your emergency?
Man: Day's a Chow running aroun here in da street. Can you do sump'in about dat?
Wife: Yes, sir. I'll get an animal control officer to your location. Where did you last see the dog?
Man: Ain't no damn dog, lady. It's a Chow. Why in de world would you want to call animal control when dis Chow is runnin' around widdout any supervision?
Wife: Well, sir, a Chow is a dog. Animal control deals with animals that are running loose.
Man: No! It's a Chow. A little boy...not a dog. He's all by hisself.
Wife: Oh! A child. OK. That's a different story.(end of confusing conversation)
Chow? You mean a yuts? [Coffee]
I knew a few call center techies who were sent over to India to train people to to do their job. At the end the techies were unemployed. But hey, the upside is tech support now cost these corporations about 2/3 less. [Angel5]
[ROFL1] I'm sorry, but that is just hilarious... [ROFL1] I can't stop giggling...!Quote:
Originally Posted by Bailey Guns
ask for "North American Support" you'll be transferred to Utah.