Customers Rant

[CroiDhubh]

That's what I pay the fee to my FFL for, TO KEEP TRACK OF MY GUN once received.

I've ordered multiple guns in one week before therefore I mailed out multiple money orders the week prior along with a FFL copy. I did not know where the guns were coming from if asked on a spur of the moment. Check your safe, it has to be there and my name should be associated with it (I always request that the sellers include my name with the firearm they ship). But then again, I don't show up to my FFL asking if my gun has arrived.

How the hell are the FFLs supposed to keep track of it once it's shipped? We don't know what's coming in. We don't notification. We don't have everyone's phone number, especially new customers. We don't have a tracking number.

There does NOT have to be a name on there. Yes, it should be and we request it, but that doesn't always happen. For insurance purposes, we can't open boxes until you're here. Someone told us we stole $1.3K worth of stuff from their shipment when we opened it once. Guess what? We had to pay for it.

YOU bought a GUN. YOU need to know who you got it from and who sent it. At least a state. It's not our job to magically know who you are or what you got nor where it came from. We only know what it is when you open it and all we do is log where it came from and a name associated with it should there be one.

It's like buying a car and not knowing what brand it was, what dealer you got it from, or when it was supposed to arrive. Or, even better, it's like passing a health care bill without knowing what's in it.

Yup. You sound like a typical gun store counter jockey. You realize you are in a customer service realm correct? If it wasn't for "dumbasses" like that you wouldn't have a job. And they pay your salary. What gun store do you work at? I ask so not a dime of mine goes to your salary.


1/10 rank.

How the hell do you not know who you got it from or even what state? Why the hell would you do that? This is a very important item to have track of! These dumbasses also come in with loaded guns and point it at people. You are obviously on the end of "ass" and it's just fine if you don't come in. We can deal without having someone like you in here. Something tells me you're the type of person who stands and stares at an employee instead of asking questions, or even ask "Do you work here?" to people in a uniform and name tag.

[Byte Stryke]

How the hell are the FFLs supposed to keep track of it once it's shipped? We don't know what's coming in. We don't notification. We don't have everyone's phone number, especially new customers. We don't have a tracking number.

There does NOT have to be a name on there. Yes, it should be and we request it, but that doesn't always happen. For insurance purposes, we can't open boxes until you're here. Someone told us we stole $1.3K worth of stuff from their shipment when we opened it once. Guess what? We had to pay for it.

YOU bought a GUN. YOU need to know who you got it from and who sent it. At least a state. It's not our job to magically know who you are or what you got nor where it came from. We only know what it is when you open it and all we do is log where it came from and a name associated with it should there be one.

It's like buying a car and not knowing what brand it was, what dealer you got it from, or when it was supposed to arrive. Or, even better, it's like passing a health care bill without knowing what's in it.



How the hell do you not know who you got it from or even what state? Why the hell would you do that? This is a very important item to have track of! These dumbasses also come in with loaded guns and point it at people. You are obviously on the end of "ass" and it's just fine if you don't come in. We can deal without having someone like you in here. Something tells me you're the type of person who stands and stares at an employee instead of asking questions, or even ask "Do you work here?" to people in a uniform and name tag.

and apparently we don't grammar either.

It is your JOB to help the customer.
The customer's problems, shortcomings and deficiencies are YOURS to solve... that your JOB.

I suggest you get out of customer service before you pop a fuse and go postal on some "stupid customers."

[kidicarus13]

There does NOT have to be a name on there. Yes, it should be and we request it, but that doesn't always happen. For insurance purposes, we can't open boxes until you're here. Someone told us we stole $1.3K worth of stuff from their shipment when we opened it once. Guess what? We had to pay for it.

Every firearm I've purchased and had shipped to my FFL has been opened upon receipt of the gun. I've never heard of your FFLs situation. Here is how it usually goes down:

I get email notification that FedEx has delivered my gun to FFL so I drive to the FFL

me: Did my 7mm Browning BOSS arrive today?
FFL: We did get a Browning in today, let me go check.

- - - 30 seconds later - - -

FFL: Is this it?
me: Yes it is!
FFL: Fill this paperwork out.


I don't know, maybe I'm doing this transfer this all wrong.