Auto dealership ethics and a question

[Wulf202]

142-9-111. Prohibited acts.
(1) No motor vehicle repair fac
ility or any employee or contract
laborer of such facility shall:
(a) Charge for repairs which have not been consen
ted to by the customer
or charge for repairs
in excess of amounts allowed by this article;
(b) Represent that repairs are nece
ssary when such is not a fact;
(c) Represent that repairs have been
performed when such is not a fact;
(d) Represent that a mo
tor vehicle or motor ve
hicle part being diagnosed is in dangerous
condition when such is not a fact....
any motor vehicle repair
facility or any employee of such facility who violates section 42-9-111 is guilty of a
misdemeanor and, upon conviction thereof, shall be punished by a
fine of not less than fivehundred dollars nor more than
one thousand dollars per violation. No portion of the
minimum fine for repeat offenders shall be suspended...


42-9-113. Civil penalties.
In any civil action for the enforcement of
this article, the court may award reasonable
attorney fees and costs to the prevailing pa
rty, and a customer sha
ll be entitled to treble
damages for failure of any moto
r vehicle repair facility or an
y employee of such facility to
comply with this article, except for clerical
errors or omissions; but in no event shall such
damages be less than two hundred fifty dollars
. The customer shall first make written
demand for the customer's dama
ges from the motor ve
hicle repair facility
by certified mail at
least ten days prior to the f
iling of any such action, exclusiv
e of Saturday, Sunday, and any
legal holiday. Such action shall
be brought within the time peri
od prescribed in section 13-
80-103, C.R.S

http://www.ahaautomotive.com/documen...Repair_Act.pdf

[encorehunter]

http://www.ahaautomotive.com/documen...Repair_Act.pdf

Thank you for that. I printed it off to have on hand when I take it in next. The truck is a 1989 Ford F-150 I purchased from the original owner. I do not remember the techs name as it was almost a year ago I got my oil changed. I normally do most of the maintenance on my vehicles, but when they were willing to do the work and provide supplies for almost half of what I can purchase the supplies for, I jumped on it.

[streetglideok]

Thank you for that. I printed it off to have on hand when I take it in next. The truck is a 1989 Ford F-150 I purchased from the original owner. I do not remember the techs name as it was almost a year ago I got my oil changed. I normally do most of the maintenance on my vehicles, but when they were willing to do the work and provide supplies for almost half of what I can purchase the supplies for, I jumped on it.

Those older fords do often need balljoints, etc with due mileage on them. With the low miles you stated, I doubt it would need them due to wear. I've seen too many service writers, or techs, or both at the stealerships that auto-write stuff on estimates of vehicles, for common problems whether it needs them or not. Case in point would be a Chevy Blazer comes in with the 4.3L engine. Either the tech or service writer puts down that intake gaskets are leaking, because it has 105k miles on it, and they are always leaking by then. They never popped the hood to see the customer had it done the last visit to an independent shop. Another one I saw a lot, they would automatically assume it needs brakes after 60k miles, and never bother to actually confirm this. Seen plenty of what tmleader has seen, customers wanting a second opinion or a better estimate with wads of cash in hand, only to find out it needs nothing.