They run shift so someone is allways working in case of emergency. Busy work happens when they don't have emergencies so the saturday thing doesn't surprise me. Your bill not fluctuating would indicate a problem which goes along with their story. They'll bill you based on the previous month, after about 3 months of not moving it red flags for maintenance.
I had an issue several years ago with the gas meter guys where weapons were pointed on either side.





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