That's because that Lexus didn't have a key. It was a push button start and you had to hold the push button down for three seconds to turn the car. I don't expect them to have that memorized as it was a rental vehicle. Not putting the car into neutral is unacceptable though. Also, I don't recommend turning the car of either, as then you risk the steering wheel locking up while moving and that is REALLY bad news.

They should just get rid of steering wheel locks. When was the last time that stopped someone from steeling a car, 30 years ago?