Smith and Wesson Customer Service is horrible

[TheVath]

S&W responds to emails pretty quick.


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[HiPlainsDrifter]

S&W responds to emails pretty quick.


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They didn't respond to my email at all when I first asked them to return my scope. After two weeks
I sent them another email telling them that I hadn't received it yet and I asked them
for a tracking number. They finally got back to me and told me "The scope can’t
be returned for it has been processed in our system. Once this happens, the
scope is no longer kept on the premises."

[Bailey Guns]

I've used their customer service and custom shop on a handful of occasions. I've found them to be the BEST in the industry. Granted, it's been a few years since I last needed something...but when I did service was top notch.

[Bailey Guns]

Why are you dealing with a company that sold you out for government contracts? I think they should go away.

Yeah...read the news lately...like in the last 10 or 15 years? The old S&W owned by the British company is not the same S&W of today. Completely new owners and management.

[mtnrider]

I don't have much faith in S&W customer service. I have a problem M&P pistol that I have return twice so far and they still have not fixed the problem. I even posted videos (link sent to rep) and sent them detailed instructions on how to replicate the issue and they clearly didn't read them. Got the pistol back a couple weeks ago (2nd time) and it still has issues.

[wctriumph]

I have only good experiences with S&W. Never had one break but there were recalls. From contact to getting my guns back was nine days. I was able to talk with a person right away and the guy was polite and professional. This was just over a year ago. Same with Ruger, great service.

Taurus on the other hand was a nightmare and I will never own another product produced by that company under any brand name.