Fook United Airlines

[Eric P]

I was booked on a fligHTC yesterday that was full. Got done with a meeting early and was able to be at the airport early. I saw another United flight boarding in 15 minutes. Went to the gate, asked if I could swap flights. They said sure, but it would cost $75. Said no and hung around since the gate was the same as my flight 3 hours later. After everyone was boarded, the CS rephilip 169 the hawk saw I was still there and asked if I still wanted to go, but she would wave the fee since there was a long standby list for my flight, and there were 10 empty seats on this.

Win-win on this even though they waived the fee. They got one extra fare on the books by letting me fly early for no change fee.

[brutal]

I was booked on a fligHTC yesterday that was full. Got done with a meeting early and was able to be at the airport early. I saw another United flight boarding in 15 minutes. Went to the gate, asked if I could swap flights. They said sure, but it would cost $75. Said no and hung around since the gate was the same as my flight 3 hours later. After everyone was boarded, the CS rephilip 169 the hawk saw I was still there and asked if I still wanted to go, but she would wave the fee since there was a long standby list for my flight, and there were 10 empty seats on this.

Win-win on this even though they waived the fee. They got one extra fare on the books by letting me fly early for no change fee.

See, even that seems kinda dumb to me. If they knew they had to make adjustments, why not offer that up front, perhaps even under the condition they didn't have last minute needs. Who's to say you wouldn't have headed off to the bar or someplace else?

P.S. I hope you got a decent seat. There's often those E+ seats left over from folks that got bumped.

[Gman]

Win-win on this even though they waived the fee. They got one extra fare on the books by letting me fly early for no change fee.

They're so focused on getting every possible buck out of their customers, they're making it tougher on themselves. If accommodating a customer helps you sell more tickets, that should be the policy, not the exception.