Another idea for you if it hasn't been too long. I worked for a company that actively browsed social media sites for their name and would jump on public complaints in a heart beat. One day I got an email and a "Social Media Alert" note in one of my files. I didn't know what was going on, but someone attached a screen shot of someone saying my company name, and my name on Facebook or something. If you have real pictures of damage, and that adjusters name and you put them on blast, that may get a response. I'm a little hesitant to suggest this though, because there are things that look like hail and aren't, and if you go down that road when it really is something else, then everybody just ends up looking like an A-hole in the end. I'm not saying I don't believe you though. I'm irritated at this story. Must have been a staff adjuster and not an independent.