Centurylink Internet Outage 10/1/21

[callerys]

We have a bunch of connections to facilities in Eastern Colorado. There is always a fiber cut every other month with CLINK/Lumen in this same area.


2021-10-02 07:42:46 GMT - Technicians are working to remove the remaining water from the manhole.

2021-10-02 06:57:36 GMT - Field Operations located the damaged cables, a 216-count and a 24-count cable that were severed when the manhole lid dropped. Field personnel are working to pump the remaining water from the manhole to begin repairs.

2021-10-02 06:04:50 GMT - Field Operations has located the physical damage and advised the fiber was damaged during a mowing operation. The manhole lid was caught by the mover causing the lid to drop to the bottom damaging the fiber. Technicians are pumping 5 feet of water from the manhole before field personnel can begin repair efforts.

2021-10-02 05:52:11 GMT - Field Operations continues in efforts to locate the physical damage to the cable. Technicians are accessing a manhole approximately 2,800 feet from the testing location to perform additional testing to assist in location of the fiber fault.

2021-10-02 05:37:56 GMT - Field Operations continues in testing to locate the physical damage to the fiber cable.

2021-10-02 04:51:56 GMT - Light level measurements indicate a fault in the fiber 2,847 feet from the Stratmoor, CO site. Per Circuit diagrams a 144-count cable has been damaged and technicians are working to verify if additional damage has been done to additional cables.

2021-10-02 04:11:26 GMT - Field Operations has determined a fiber cut is the cause of the interruption to services. The fiber is cut 6.3 miles from the Colorado Springs site toward the Stratmoor site. Technicians are traveling to the secondary site to perform additional testing.