I work in a call center and am absolutely appalled at how unprofessional one of the girls acts. I made a comment about it the other day, and apparently it used to be pretty common. I'm talking about holding the mute button in the middle of a call to loudly cuss out the person on the other line, then unmuting and proceeding to give the customer attitude. Our only job is to find out where people are, and send someone to help them. When I was still training, they sat me with this lady, and it was a nightmare. I'll tell you right now, if I'm long enough to be put into a position where I could do anything, I'd fire her immediately.