Crappy Desantis Holster Customer Service!

[AR_ART]

I'm really unhappy with Desantis Holsters...

Online I ordered a left-hand holster for my Public Defender Poly.

It came on Friday, BUT it was a right-hand holster in a left-hand package. Of course I'm abit unhappy... That is until today when I talked to them... Now I'm pissed!

I figured I'd call them, they'd apologize, tell me the correct holster is on its way with a return label.

NOT....

Before they do anything, they want me to take photographs of the holster, both the inside part with some serial numbers, the outside, and a picture with the holster and the package, email it to them for their evaluation. AND to make sure its not really a left-hand holster. Then they will determine if in fact it is the wrong holster at which point they will send me a return label, and once they receive the holster "in question" they will then send the correct holster.

WTF!?!?!?!??!

I told them I know what a right hand holster is and a left hand one is. I told them I even threaded it through a belt to make sure that it was wrong... BUT NO!!!!!!

I can understand if it was my fault. But one of their dumbass employees put the wrong holster in the correct package.

What a shitty way to run a business when its their fault. I've had a couple mistakes like this happen with other products and the business has typically sent the correct product and a return label. Of course if they didn't receive the incorrect item within a couple weeks they'd charge my credit card. Which would be understandable... But this is just plain stupid...

I told them I'm not doing business with them again... bastards!

[mopar]

I owned my own business for a number years,and if there is one thing I learned, customer service is a #1 priority. I don't know how many members CO AR15 has but a lot of them will find out that Desantis has lousy relations with theirs. Good luck, hope you can make them see the error of their ways.

[Byte Stryke]

and I almost bought one for my Kimber last weekend

[BPTactical]

Galco and Bianchi.
The only leather worth having.

You need to try my Galco Byte before you go spend cash on one. Awesome holster.

[blacklabel]

That's pretty terrible customer service. I try to stick with smaller custom makers as their customer service seems to be better until they reach the production tipping point.

[Mtn.man]

I have had a rash of shitty customer service from suppliers lately. Maybe it's the general economy that has everyone down.

At least after I said I was coming down to one place and clean house I got a manager that took care of things ASAP and asked if I was still coming down.

Told him only if he would buy lunch.

[Byte Stryke]

Galco and Bianchi.
The only leather worth having.

You need to try my Galco Byte before you go spend cash on one. Awesome holster.

trying to decide if I want an OWB Galco, a Lee progressive press or just save up and wait...

HBARLeatherneck showed me his reloading setup. showed me how to run em and now I have the bug.

[AR_ART]

UPDATE:

Since I had no real choice, I sent them the pictures.

I received an email today stating they will be shipping me the correct holster today with a return label for the incorrect holster. To send back the incorrect holster within 3 weeks.

While I'm satisfied with the outcome, I'm still not happy with the policy, why do I need to send a picture as proof?

And I still won't be doing business with them in the future...

Just thought I'd let ya'll know... thanks for your support and "ear"

[claimbuster]

Still just doesn't quite pass the smell test!

[n8tive97]

+1 for Galco 1911 holster