It's funny, and probably a joke. I have written, and called, so I need to let off some steam besides they ain't answering phones and checking emails at 10:40 at night...
FWIW: IF you call them in DC on their 800 number and let it ring, they get charged for it Of course it's our money but who cares. Now my multiple faxes to then with 25 blank sheets of paper, thats worth a trip just to see their faces