Customers Rant

The problem with customer service gigs is the mentality that the "customer is always right". I agree with it to en extent but most people take it way beyond what they should.

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Originally Posted by Dave_L

The problem with customer service gigs is the mentality that the "customer is always right". I agree with it to en extent but most people take it way beyond what they should.

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Not in my line of work... I use the mentality "The customer is always stupid, doesn't understand this at all, and we have to explain it to them... slowly." But you still treat the customer respectfully and tactfully. Customer service is all dependent on fulfilling the customers needs/wants, and treating them with a level of respect, but not bowing down to them- like the food service industry, yes you are serving people, but you're not a slave.

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Originally Posted by CroiDhubh

How the hell are the FFLs supposed to keep track of it once it's shipped? We don't know what's coming in. We don't notification. We don't have everyone's phone number, especially new customers. We don't have a tracking number.

There does NOT have to be a name on there. Yes, it should be and we request it, but that doesn't always happen. For insurance purposes, we can't open boxes until you're here. Someone told us we stole $1.3K worth of stuff from their shipment when we opened it once. Guess what? We had to pay for it.

YOU bought a GUN. YOU need to know who you got it from and who sent it. At least a state. It's not our job to magically know who you are or what you got nor where it came from. We only know what it is when you open it and all we do is log where it came from and a name associated with it should there be one.

It's like buying a car and not knowing what brand it was, what dealer you got it from, or when it was supposed to arrive. Or, even better, it's like passing a health care bill without knowing what's in it.



How the hell do you not know who you got it from or even what state? Why the hell would you do that? This is a very important item to have track of! These dumbasses also come in with loaded guns and point it at people. You are obviously on the end of "ass" and it's just fine if you don't come in. We can deal without having someone like you in here. Something tells me you're the type of person who stands and stares at an employee instead of asking questions, or even ask "Do you work here?" to people in a uniform and name tag.

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and apparently we don't grammar either. [facepalm]

It is your JOB to help the customer.
The customer's problems, shortcomings and deficiencies are YOURS to solve... that your JOB.

I suggest you get out of customer service before you pop a fuse and go postal on some "stupid customers."

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Originally Posted by Ronin13

"Uh, here be da fangled website I buy from..."

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[ROFL2]

The customer is always right. Except when he isn't.

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Originally Posted by CroiDhubh

We all know, or at least should know, most of the people you run into as customers are just stupid... You'd think in certain places customers would be smarter, but that's just not the case.

It's a gun store. The things sold need to be kept and used safe. The things sold can be dangerous in the hands of someone not paying attention.

So, given the fact that it's a god damn gun we're dealing with here, if you're transfering in a firearm, don't you think it's kind of really god damn important to know where you got it from and where it's coming from?!?!?!?!?!!?

I cannot tell you how many people come in here saying they think a gun arrived for them, but they're not sure. When we ask where it is coming from, they say, "I don't know." IT'S A FUCKING GUN! THIS IS SOMETHING YOU NEED TO KNOW!!! [Mad]

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Hi, CroiDhubh.

Rant away. :) I've worked in retail for many, many years and I can only imagine the amount of stress that must build up with you and your co-workers when dealing with a combination of weaponry and complete carelessness and/or ignorance/arrogance. I am no longer in a retail situation, and those of you that still are have my empathy and respect.

That being said, I really had no understanding of a firearm transfer at all. Hell, I had to Wikipedia it, and I'm still not sure I understand it. I guess my firearm purchases (before the sinkhole got them all) didn't require a transfer because state lines and the internet weren't involved. The thing that embarrasses me about this is that I tried to educate myself on the topic of guns, and here is an entire area of gun ownership that I had no idea about! Had I been in a situation where I purchased a gun from a shop on the internet and required a transfer, the only reason I would have every bit of information possible on the transaction is that I'm a paperwork hoarder and my own personal zen involves filing cabinets, folders and neatly-printed labels. Otherwise, I can only imagine the number of customers that are simply used to seeing what they want, ordering it on the net and then going to pick it up while not understanding that there are several steps required to complete this transaction. I had no idea that you (as a shop on the end of this transaction) had strictures required by insurance- although now that you've explained it, it makes perfect sense.

Yes, there is a serious need for education to make this go more smoothly!

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Originally Posted by CroiDhubh

There does NOT have to be a name on there. Yes, it should be and we request it, but that doesn't always happen. For insurance purposes, we can't open boxes until you're here. Someone told us we stole $1.3K worth of stuff from their shipment when we opened it once. Guess what? We had to pay for it.

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Every firearm I've purchased and had shipped to my FFL has been opened upon receipt of the gun. I've never heard of your FFLs situation. Here is how it usually goes down:

I get email notification that FedEx has delivered my gun to FFL so I drive to the FFL

me: Did my 7mm Browning BOSS arrive today?
FFL: We did get a Browning in today, let me go check.

- - - 30 seconds later - - -

FFL: Is this it?
me: Yes it is!
FFL: Fill this paperwork out.


I don't know, maybe I'm doing this transfer this all wrong.

I have few things backordered from different vendors... what State they are from, I HAVE NO CLUE!!! Typically, my FFL will be kindly enough to call me, let me know when a new toy arrives. They already check/log it in before I am there.

Good thing I don't go to the shootin shack, rapid fire bunker is just down the street and from what I can tell is much more professional.

- just another dumbass

My FFL doesn't open the box when they get it. They call me that they received a package for me. When I get there, they hand me the box and a knife and I open it in front of them, remove the new toy(s) and the paperwork and hand both to them. I eventually get to take the new toy(s) home while they keep the FFL paperwork.

I guess I've been lucky that all the people I've purchased things from through direct sales or Gunbroker have followed my FFL's request of putting my name on the front of the box, so they can track when a package arrives.

So much hate in this thread [ROFL2]